About Selkirk Sport
Pickleball is the fastest growing sport in the US and Selkirk Sport is the market leader in manufacturing all things Pickleball! We are an agile company with a collaborative management style whose mission is to fuel Pickleball players’ obsession by creating a premier product ecosystem through a variety of brands.
This not only applies to delivering the foremost in creative excellence through high-performance equipment manufactured in the USA, but also in how Selkirk Sport strives to improve the Pickleball community through grass-roots programs, professional athlete sponsorship, and supporting local non-profits & schools. We look for people who are focused, tech-savvy, fast-paced, problem solvers, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results.
Job Summary
Operations Program Manager. Manage a team of people responsible for key relationships with outside organizations including (Facilities, Clubs, Leagues, Tournaments, and Camps). Must be able to create sponsorship offers that are compelling to key decision-makers within the pickleball community. Proven passion for the sport of pickleball and the Selkirk Brand is a key differentiator. Expert-level writing and speaking English is absolutely required.
Responsibilities
- Review team performance and product KPI measurements of team activity bi-weekly.
- Identify process improvements/efficiency improvements for the team and automation opportunities.
- Build new sponsorship offers to respond to unique situations/requests within the structure of Company policies.
- Training new staff on sponsorship program delivery.
- Support cross-functional operations team with Wholesale, Sales, Teams, and Customer Service managers.
- Establish new processes and adapt to change as the company grows - New systems, new teams, new methods, international.
- Constantly evaluate the competitive landscape to maintain winning offers for all sponsorship programs.
- Maintain vigilance to avoid creating opportunities for fraud.
- Review contract terms and language for multi-year sponsorship agreements.
- Using Low-code Apps to manage process flows and overall customer responsiveness.
- Review and assign service tickets for questions/follow needed for successful sponsorship.
- Manage relationships with sponsored parties.
- Assure compliance with Sponsorship terms.
- Produce ROI assessments of sponsorships overall and key relationships.
- Project management of new initiatives requested by senior leadership.
Qualifications
- Excellent collaboration skills to work effectively with cross-functional teams.
- Exceptional communication skills, both written and verbal, with the ability to clearly and concisely convey information to a variety of audiences.
- Takes ownership and accountability for your work while keeping your team in the loop & collaborating.
- Strong problem-solving and critical-thinking skills.
- Tech-savvy and able to learn new software & tools quickly.
- Adaptability to work in a dynamic environment and to learn new concepts quickly.
- Focused and results-oriented personality.
- Never willing to just do the bare minimum.
- Adaptability to work in a dynamic environment and to learn new concepts quickly.
- Agile and flexible working style to take on new tasks and work outside your job description if necessary.
- Willing to both follow processes and continually improve processes and your work.
- High level of integrity and dependability with a strong sense of urgency.
- Exceptionally capable of adapting to change in a rapidly evolving industry & company.
- Familiarity with contracts or a willingness to learn.
- Editing, formatting, and creating training materials.
- Creative writing.Data analyst, data gathering.
- Organized, and able to work with deadlines and multiple projects.
- Understanding of Airtable, spreadsheets, and databases.
- Self-motivated to keep records accurate and up to date.
- Minimum 40 WPM typing speed.
What We Do
Selkirk Sport is a leading pickleball equipment brand
