Operations & Planning Manager (Hybrid)

The Operations and Planning Manager is responsible for overseeing strategic planning and execution on key activities within the partnership and between agilon health. This individual provides effective leadership and participates in the implementation of business strategies and initiatives aligning priorities to ensure fulfilment of company and business goals and objectives.

Essential Job Functions:

• Function in a highly matrixed, fast-paced and team-based environment.
• Supports the infrastructure of the partnership with an ongoing focus on organizational effectiveness and continued integration between agilon health and physician partners to drive results
• Develops processes and leads initiatives to improve the quality of care, efficiency and growth in the market.
• Function as part of the market leadership team to drive initiatives with provider partners, payers and the enterprise that support the partnership.  
• In collaboration with the agilon health and provider group’s clinical leadership team, support the development of innovative care models to create a world-class patient experience with world-class quality of care.
• Responsible for supporting the prioritization, metric development/tracking and ROI associated with new/ongoing projects.
• Drive high quality results by focusing on supporting the organizational needs.
• Leverage and embrace technology to drive process improvement, operational efficiency, and improved clinical results.
• Work collaboratively with colleagues to continue to define and support the agilon culture within the market and across the company.      
• Establish performance objectives, track performance, and evaluate progress toward unit and organizational goals.

Other Job Functions:

• Understand, adhere to, and implement the Company’s policies and procedures.
• Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients.  Proactively ensuring that these needs are met or exceeded.
• Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.
• Engage in excellent communication which includes listening attentively and speaking professionally.
• Set and complete challenging goals.
• Demonstrate attention to detail and accuracy in work product.

Required Qualifications:

Minimum Experience

• 4+ years’ experience leading projects or driving initiatives
• A demonstrated track record of innovative thinking across the continuum of patient care.
• Independent thinker who can manage ambiguity and devise solutions when a clear path otherwise does not exist while also being able to function effectively within team based environments.
• Proven skills in the development, implementation and execution of project plans, and the integration of complex operations.
• Demonstrates passion for the business and his/her role; espouses a collaborative approach; leads by example in setting a positive tone. 
• Focuses on achieving outcomes while maintaining cultural adherence.
• Excellent communicator in both the written and oral form; understands how to approach communication from a strategic and operational perspective; ability to create clear, board-ready, and convincing presentations and communications.
• Cultivates an active network of internal and external relationships and relates well to key colleagues at all levels. 
• Respects and appreciates the confidentiality and sensitivity of specific information and situations.
• Energetic about driving results through superb process capabilities.
• Holds oneself to the highest standards of accountability; has the ability to drive change while maintaining operating effectiveness; integrates and aligns efforts across physician practices, corporate functions, and business units; monitors results; tackles problems directly.
• Develops perspective on the broader business, while maintaining a high level of knowledge of the details of implementation.

Education/Licensure:

• Bachelor’s degree required; Master’s degree preferred.