As the Operations Manager you will play a pivotal role in supporting the team in delivering excellent quality and service levels for our clients. With wide ranging responsibility for a number of operational tasks and systems, this role represents an excellent opportunity to develop new skills in a number of areas. Answering directly to the directors, the role includes managing internal systems, customer-facing systems, supporting staff and clients, training and general business administration.
The successful candidate will be involved in our IT and systems management, privacy, supporting sales bids and alongside this, supporting our client management and execution teams. There are currently two remote team members over which this role also has responsibility.
This is an exciting opportunity to develop and learn new skills and to create and make a role your own.
Key Responsibilities
- Onboarding of new Staff, through the introduction to and training on internal systems and tools. Including the Google Workspace, Salesforce CRM, Ringover telephony and LinkedIn Sales Navigator.
- Maintaining the Asset Register with the allocation and status of all computer equipment.
- IT and hardware stock management and placing orders with third party suppliers as necessary.
- Development of process documents and videos to assist staff and client onboarding and ongoing training.
- Oversee and manage our internal Salesforce CRM, including data management, template creation, cadence development, user support and report generation.
- Management of Excelerate360 outbound Lead Generation email campaigns.
- Managing and allocating to your team, prospect list generation using our third party data providers, AI tools etc.. Cleansing, deduping and uploading prospect data into Salesforce CRM.
- Provision of encrypted prospect lists to Account Managers and clients.
- Onboarding new team members, working with managers to ensure completion of mandatory training like Hiscox Cyber Security Training.
- Registering and packaging computer equipment for shipment to new employees, cleansing data, cleaning and registering computer equipment returned from employees..
- Management of Manual Research projects, from brief development, monitoring team output, to data delivery with analysis to Account Managers and Clients.
- Managing/overseeing the screening of Salesforce CRM data against the CTPS on a monthly and TPS on a quarterly basis.
- Managing a team to deliver accurate recording of daily, weekly and monthly BDE activity statistics for internal and external reporting.
- Issuing and monitoring client completion of privacy agreements, supporting with GDPR and other privacy legislation. Understand and adhere to GDPR best practices.
- Excellent Computer Skills (Google Workspace, Microsoft Office)
- A high degree of accuracy and attention to detail
- Creativity and initiative
- Good written and spoken English Language skills
- Training on all outlined systems and tools will be provided
- Degree preferred but not required
- 21 Annual leave days in year 1, rising to 25 days (plus bank holidays)
- £32,000 - £35,000
- External training allowance (monthly)
- Ongoing expert training and support
- Opportunity for advancement
- Employee Assistance Programme (Mental Health wellbeing)
- Daily team meetings
- Company Sick Pay
- Christmas/Summer events
- Great fun, team environment
- Hybrid working - Tuesday and Thursday in the Hitchin Office.
Top Skills
What We Do
Excelerate360 offers business development and sales outsourcing services for B2B software and technology companies in the UK, Europe, and North America. We have deep experience across the entire sales cycle, from lead generation, telemarketing, telesales, to field sales. We deliver unparalleled opportunities to accelerate sales growth and reduce risk.
With a network of over 80 sales associates, we can rapidly boost your sales activities using proven, experienced, highly motivated professionals covering cyber security, eCommerce, martech, pubtech, fintech, digital transformation, and mobile technologies.
Our team are well connected in their respective sectors and use their networks to rapidly build your sales pipeline, delivering our clients a strong return on investment.
If you are entering a new growth phase or territory, our sales consulting services will help you take the guesswork out of your strategy with services such as market opportunity analysis, go-to-market planning, pricing sensitivity analysis, sales messaging, or marketing collateral reviews.
We tailor our services to best suit your requirements at any stage of growth, from start-up scaling through to market leadership. This is achieved by fully integrating into your team and ensuring you retain full control at all stages.
Established in 2013, we have helped over 65 companies with accelerated sales services.
