Operations Manager

Operations Manager – Extendicare  

At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our leadership team, you will assume ultimate responsibility for providing high quality care while maintaining a safe and healthy environment for residents and staff. If you’re passionate about leading a team that is committed to quality care and driven by innovation and growth, join us!   

This position is for our Countryside Home, located in Sudbury, Ontario.    

What you’ll be doing: 

• Lead administrative team to deliver seamless and quality services for residents, families, and employees. 

• Process and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships. 

• Handle payments from families and all queries concerning billings from residents and /or families; manage resident intake, setup, on-going billing, collections, and discharges. 

• Maintain and update resident and employee census records; ensures confidentiality of all financial, personnel and resident data; Create and communicate job postings for home/facility positions. 

• Adheres to established policies and procedures regarding quality assurance, fire, occupational health and safety, environment, and infection control. 

• Acts as a Subject Matter Expert to Hiring Managers at the facility level on effective recruitment and onboarding best practices and manage end to end recruitment processes while coordinating new hire packages and an exceptional onboarding and orientation experience specific to Business Office New Hires. 

What you bring: 

• 5 - 10 years of experience managing a fast-paced office/business environment. 

• Post-secondary diploma/certificate in office or business administration, bookkeeping, accounting or equivalent. 

• Must understand banking practices and working knowledge of HR, payroll, scheduling, benefit administration, interpretation and application of collective agreement provisions, accounts receivable, and accounts payable practices. 

What you’ll get:  

• Continuous mentorship, support for life-long learning and growth opportunities  

• Opportunities for advancement and career growth within the organization  

• A rewarding and meaningful work experience where you can enrich your life and the lives of others   

• Employee Family Assistance Program  

• Robust benefits package.  

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centres, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.