Operations Manager

 
Job Title: Business Professional - Operations Manager 5
Work Location: Ridgefield Park, NJ, USA
Duration: 12 months
Job Description: Top skills: Sales/Customer Success, Account Management, Project Management
Schedule: Hybrid - Mon-Thurs onsite, Fri WFH
Summary:
The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.
Responsibilities:
� Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company's products.
� Responsible for managing the employees, creating their work schedules and distributing their duties.
� Determine employment requirements as well as interviews and hires prospective employees.
� An operations manager also trains the newly hired employees.
� Manage all the activities that are associated with the production of the products the company offers.
� Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.
� Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.
� Handle problems in a calm and collected manner, even when under pressure.
Skills:
� Microsoft office, Word, Excel
� Excellent organization and mathematical skills
� Familiarity with Windows-based computer programs a must
Education/Experience:
� Bachelor's Degree in business or related field
� Experience with payroll processing and wage attachment
� 10+ years of Experience
KEY RESPONSIBILITES/REQUIREMENTS:
The primary purpose of the role is to ensure a positive experience for Samsung's B2B eCommerce customers.
The people here at Samsung don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Today, an increasing number of Businesses are turning to buy online directly from OEMs and we want to provide SMBs, Mid-Market, Enterprise customers a one-stop shop with the Samsung Business eStore offering Samsung's ecosystem of products and services. This role helps Samsung deliver our world-class experience to B2B customers buying online.
The ideal candidate will demonstrate a strong understanding and passion for Sales, customer communication, account management and customer support (from pre-sales to post-purchase), internal communication in a large organization, eCommerce operations and systems, data and analysis, and be able to articulate ideas that build and improve processes. The role will work closely with customers, sales colleagues, other eCommerce functions and cross-functional partners in Mobile, Display, TV, Memory and Appliance product lines to deliver a positive customer experience for the Samsung Business eStore.
Responsibilities:
• Sell Samsung Products and Solutions, directly to SMBs, mid-market companies, and strategic partners, via Samsung's B2B Online eCommerce Store
• Identify and qualify business opportunities and sales pipelines with both existing accounts and through autonomously prospecting new accounts
• Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle)
• Track customer requests and status while working with various internal teams to fulfill the need
• Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with Samsung B2B eCommerce
• Develop account plans aligned with our customers’ strategies, assess their progress and guide them on the journey of transformation to mobility, while growing adoption of the Samsung ecosystem (Mobile, Display, TV, Memory and Appliance)
• Ensure 100% satisfaction with all prospects and customers
Desired background / mindset / skills:
Background:
• Bachelor’s degree required
• 3-5+ years experience with a proven track record in sales, account management, customer service, business development and strategic sales, preferably in Technology companies
• A “get it done now” attitude with experience and capability to work in a highly autonomous environment
• Experience structuring Sales Agreements, POs, Custom offers, Bundles, Solutions to facilitate a Business Deal
• Strong organizational skills with an ability to create and maintain good sales records and forecasting methodologies
• Strong project or program management experience with attention to documentation, tracking and details
• Proven ability to develop and maintain effective work relationships, and influence both internal and external stakeholders
• Ability to articulate and present our value proposition to target strategic partners
• Ability to gather and leverage data to develop compelling strategies, then bring a plan to fruition with seamless execution and attention to detail
• Strong customer-centric focus/ability to anticipate and react to user needs
• Demonstrated ability to work collaboratively with diverse teams to achieve necessary results
• Demonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessary
• Ability to anticipate how a decision made can affect our customers, partners, ecosystem and operations
• Expertise in Microsoft Excel
• Strong understanding of current technologies and systems that support the digital ecosystem
• Strong understanding of eCommerce sites and merchandising