Operations Manager

What we need  

Symbotic is seeking an Operations Manager to support in the operations and production management across our customer distribution center site. The Operations Manager will support the Automation General Manager in overseeing daily operations, providing day to day leadership and direction to site based team members, and ensuring high levels of productivity, efficiency, and customer satisfaction. This role includes managing teams, driving operational excellence, maintaining quality and safety standards, and achieving financial and performance targets. The ideal candidate will have strong leadership skills, experience in operations management, a true understanding of automation, and a deep commitment to continuous improvement. 

What we do  

The Operations Manager is part of the site operations team, which is part of the Customer Operations organization. The Customer Operations organization is responsible for leading the day-to-day operations of Symbotic’s robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance.  

What you’ll do  

• Manage automation and production operations at the customer site, conducting performance assessments, analyzing cause-and-effect relationships, and implementing corrective actions to ensure consistent and efficient operations. 

• Lead, motivate, and develop team members to foster a positive work environment that drives accountability, performance, and growth. 

• Effectively communicate and lead the execution of operating plan targets, action plans, and status updates to the site team according to the plan of record. 

• Collaborate with the Senior General Manager to oversee budgeting, financial forecasting, and cost management, ensuring adherence to financial goals. 

• Monitor progress towards operational goals, providing comprehensive reporting to both customers and internal cross-functional teams. 

• Ensure high levels of customer satisfaction by maintaining quality standards and delivering exceptional service. Address customer concerns and resolve issues promptly. 

• Lead, mentor, and develop a high-performing operations team by Fostering a collaborative and positive work environment that encourages innovation and continuous improvement. 

• Foster a culture of continuous improvement in safety, quality, delivery, and cost performance, driving positive change throughout the organization. 

• Ensure compliance with all safety regulations and company policies by promoting a safety culture and ensuring all team members adhere to safety protocols. 

• Support staff and team members by offering training, instruction, and leadership to enhance their personal growth and job performance. 

• Other duties assigned. 

What you’ll need  

• Associate degree or equivalent experience/certification in electronics, automotive, automation, manufacturing or equivalent work experience.  

• Minimum of 5 years of experience in a warehouse, logistics or distribution center.  

• Minimum of 3 years of leadership experience.  

• Excellent written, verbal, and visual presentation communications skills. 

• Computerized Maintenance Management System (CMMS) experience. Maximo preferred. 

• Awareness of Preventive Maintenance Inspection functions including: cleaning, lubrication, tolerance checking, current measurements, checking electrical systems. 

• Brings strong electro-mechanical fundamentals.  

• Ability to work independently of supervision following maintenance procedures and manuals. 

• Takes critical feedback and recognition positively. 

• A high sense of urgency in a dynamic environment.  

• Knowledge of Microsoft Office Suite. 

Our Environment 

• There will be steep stairs to climb into the structure. You may be required to routinely walk up and down stairs to navigate the automation structure. 

• You will regularly be near railings that are high off the ground  

• Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.  

• At times you may be at a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness) 

• Frequent ability to safely and efficiently lift items weighing up to 50lbs and move items weighing up to 80lbs. 

• Stand/walk for up to 10-12 hours and is frequently required to walk and reach with hands and arms  

• The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. Where you may need to be able to stand, climb, balance, stoop, kneel, crouch, or crawl. 

• Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols