Operations Manager - Hospitality Valet Operations

Posted 7 Days Ago
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Detroit, MI
Entry level
Artificial Intelligence • Computer Vision • Machine Learning • Payments • Real Estate • PropTech
Metropolis is an artificial intelligence company for the real world.
The Role
The Operations Manager oversees the operations of assigned locations, managing a team, ensuring customer service standards are met, controlling finances, maintaining safety, and fulfilling various operational responsibilities to uphold company standards.
Summary Generated by Built In

Position: Operations Manager - Hospitality Valet Operations
Location: Detroit (On-site)
Exempt Full Time
The company

Metropolis develops advanced computer vision and machine learning technology that makes mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We’re building the digital pipes through which the future of mobile commerce will move.

The role

The Operations Manager is a managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Premier standards.  

Responsibilities

  • Manage a team of hourly employees 
    • Schedule shifts and verify time and attendance tracking
    • Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards
    • Interview, hire and develop team members
    • Ensure team members complete all necessary training
  • Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s) 
  • Control spending and keep expenses within approved budget 
  • Maintain maintenance control documents while meeting maintenance goals 
  • Promote safe work practices by conducting safety audits and coaching individual staff members 
  • Work closely with the client to define performance measurements and execution 
  • Ensure all client operational documentation is compete and recorded for client and Premier records 
  • Ensure Premier’s standards of Customer Service are met 
    • Greet customers and clients in a courteous manner 
    • Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires 
    • Observe and coach team members to meet customer service standards
  • Implement company initiatives and processes 
  • Conduct performance evaluations that are timely and constructive 
  • Perform specific operational responsibilities as required based on the needs of the assigned location 
  • Perform other duties as assigned 

Requirements 

  • High School Diploma or GED required; some college preferred 
  • Prior business experience preferred 
  • Scheduling and payroll knowledge a plus 
  • Ability to plan and manage time for multiple tasks to meet established deadlines 
  • Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information 
  • Able to detect safety concerns and adjust accordingly
  • Must be able to communicate effectively in both written and verbal form 
  • Must maintain confidentiality of all work-related information 
  • Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion 
  • Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines 

Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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The Company
HQ: Santa Monica, CA
23,100 Employees
Hybrid Workplace
Year Founded: 2017

What We Do

Metropolis Technologies, Inc. is an artificial intelligence company whose computer vision platform enables checkout-free payment experiences for the real world. Its proprietary AI-driven technology reaches more than 50 million customers while reducing costs, increasing transparency and capturing additional revenue for real estate partners. Following its take-private acquisition of SP+, Metropolis is now the largest parking network in North America with more than 4,000 locations. To learn more about Metropolis, please visit www.metropolis.io.

Why Work With Us

We’re not your typical technology company. We’re world-class software and hardware engineers, we’re neighborhood urbanists and operators, we’re caring customer support specialists, we’re nerdy data scientists and machine learning engineers, we’re designers and architects… and many things in-between and beyond.

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Metropolis Technologies Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

The best ideas often come from face-to-face interactions! Our flexible work model includes three office days (Tuesdays, Wednesdays, plus one) and two remote days. We'll specify which roles are eligible for remote work based on responsibilities.

Typical time on-site: Flexible
HQSanta Monica, CA
Chicago, IL
Manhattan, NY
Nashville, TN
Seattle, WA
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