Operations Manager, Social Work

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers
Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.
CHOP’s Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
A Brief Overview
The Operations Manager is responsible for planning, developing, and managing the administrative operations and systems that support the effective functioning of the Department of Social Work. The Operations Manager partners with the Social Work Senior Leadership team to implement plans that improve care models and service delivery for patients and families.
The Operations Manager is responsible for managing the administrative and financial functions of the Department of Social Work. Accountable for expense tracking, position control management, purchasing/supply management, concrete resources, and fiscal maintenance of multiple donor budgets. Supports strategic planning and goals through project management and data analytics for operational performance. Designs and maintains multiple databases, dashboards, and REDCap programing. Responsible for supervising office support staff and troubleshooting miscellaneous administrative issues within the department.
What you will do

• Business Management
• Manages key departmental business and financial initiatives including, but not limited to, non-labor expense tracking and position control management.
• Monitors and maintains multiple donor budgets, adhering to the outlined budget allowance for each account.
• Collaborates continuously with Financial Business Partner to assure financial compliance and accuracy for all program budgets.
• Creates and maintains a financial monitoring system for all revenue and expense activities across all programs (operating, endowment and special purpose accounts), including maintenance of the database for inventory, allocation and distribution of concrete resources
• Oversight for distribution and documentation of resources and coordination of all data at points of service (social worker) and point of dispersion (when it is FVS).
• Collaborates with purchasing to ensure that product selections, vendor choice and price are consistent with hospital practices/policies. Initiates and manages Purchase Orders for all budgets annually or as needed. Works with vendors and ensures timely submission of invoices.
• Tracks all donor gifts to ensure appropriate allocation and expenditures of restricted donor funds. Manages donor relations with thank you letters, and other matters as directed by senior leadership.
• Identifies financial stewardship opportunities.
• Quality/Process Improvement
• Collaborates with Senior Social Work leadership on dashboard development and maintenance.
• Monitors social work dashboard and other data sources; provides monthly updates/snapshots. Supports all data collection needs and related metrics.
• Assists with benchmarking and information gathering
• Prepares/house department or specific subject matter presentations for and information library
• Supports/leads Department and enterprise QI projects
• Leads or assists with special projects, maintains minutes, schedules and deadlines.
• Oversees and maintains Department data collection.
• Administrative Management and Leadership
• Directs and supervises office administrative staff.
• Collaborates with senior leadership team on strategy planning, implementation and operationalization of department and professional initiatives
• Supports workforce management
• Supports the development, inventory and updating of enterprise and department policies and procedures.
• Responsible for onboarding new team members regarding department operations. Maintains working knowledge and documents for onboarding activities
• Coordinates monthly staff meetings.
• Supports the ongoing management of @CHOP site
• Prepares power points, letters and reports.
• Manages department communications including maintenance of DL lists/approvals for outgoing and internal communications across the department and enterprise.
• Supports Department Committees
• Accountable for department disaster plans and downtime activities/kits

Education Qualifications

• Master's Degree Business or related field Required

Experience Qualifications

• At least five (5) years Working in cross functional teams, internal and community based organizations Required
• At least three (3) years Social Work or medical setting Preferred

Skills and Abilities

• Strong leadership skills (Required proficiency)
• Ability to function as a team leader (Required proficiency)
• Knowledge of PowerPoint. (Required proficiency)
• Basic proficiency with data management systems (Required proficiency)
• Excellent oral and written communication skills (Required proficiency)
• Ability to handle multiple tasks. (Required proficiency)
• Ability to work independently. (Required proficiency)
• Excellent interpersonal relationship skills (Required proficiency)
• Information Literacy (Required proficiency)
• Ability to develop trusting relationships with patients, families and staff. (Required proficiency)
• Excellent communication, time management and organizational skills. (Required proficiency)
• Proficient in Microsoft Office Programs. (Required proficiency)
• Knowledge of healthcare operations and systems (Required proficiency)
• Knowledgeable of and utilizes appropriate community resources (Required proficiency)
• Understands and promotes Company's mission. (Required proficiency)
• Ability to collect, analyze and present data. (Required proficiency)
• Ability to accurately prepare and maintain records, files, and reports (Required proficiency)
• Ability to function independently and resolve problems (Required proficiency)
• Organizational Accountabilities (Required proficiency)
• Performs work according to CHOP policies and procedures, professional standards of care, and applicable laws. (Required proficiency)
• Excellent time management skills (Required proficiency)
• Excellent customer service skills (Required proficiency)
• Proficient with Microsoft Word and Excel. (Required proficiency)
• Basic knowledge of trauma-informed care (Required proficiency)
• Basic use of computers, printers, monitors, patient care devices, and Fax machines (Required proficiency)
• Ability to influence and direct others without direct authority (Required proficiency)
• Ability to work effectively with all departments and all levels of professionals. (Required proficiency)
• Ability to act independently, autonomously and exercise appropriate clinical judgment. (Required proficiency)
• Ability to collaborate with stakeholders at all levels (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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