Operations Manager for Design Team

Trinetix DesignOps Team provides services that support high quality crafts methods and processes within the Design Department.

About us:

· DesignOps Team provides services to all design teams by organizing processes around the projects;

· We establish collaboration across all design teams, development and other departments;

· Our goal is to make design processes scalable, robust and rapid, without jeopardizing quality and creativity;

· We help entire Design Department maintain established processes, collaborate with each other and create design culture;

· We understand the value of design and appreciate people who work with us.

Responsibilities:

The "relationship guru" who keeps clients and team happy, ensures projects run smoothly and handles billing and invoicing. This position is perfect for a proactive individual who thrives in a dynamic environment and has a passion for improving workflows, managing resources, and supporting a collaborative team culture. 

Finance and Document Management:

· Manages billing and invoicing processes for clients, ensuring timely and accurate invoicing and addressing any client concerns related to billing or payments.

· Composes the project cost estimates, and work plans and delivers them to clients.

· Creates Statement of Work and related documents for the projects in collaboration with the Legal team.

Client Relations:

· Develops and maintains strong relationships with existing clients.

· Identifies opportunities for improving client’s processes and services.

· Monitors client satisfaction and addresses any concerns.

Team Well-being and Culture: 

· Establish and maintain processes to monitor and enhance the team’s well-being, ensuring a supportive work environment. 

· Mediate and resolve conflicts within the team to maintain a positive and collaborative dynamic. 

· Advocate for the team’s needs and challenges with leadership to secure necessary resources and support. 

· Mentor team members to foster their professional growth and development. 

Process Optimization and Operations: 

· Define, refine, and document design processes to ensure efficiency and clarity across projects. 

· Evaluate and maintain design tools to align with team needs and improve integration with other systems. 

· Develop and manage standardized documentation and templates to streamline operations. 

· Ensure all operational processes are carried on in an appropriate way.

· Help team leads with people operations (onboarding, offboarding, feedback sessions, etc.).

Project Coordination:

· Collaborates with internal teams to deliver outstanding services and meet client expectations from a business perspective.

· Ensures seamless communication between clients and the studio throughout the relationship.

· Receives, processes and transitions incoming project requests.

· Oversees active projects to make sure all client targets are met.

Resource & Capacity Planning:

· Manages and oversees resource allocation and team capacity planning.

· Supports connecting people from other teams or organizations.

Requirements

· Excellent communication and interpersonal skills

· Strong organizational skills with a high attention to details

· Strong analytical and problem-solving skills

· Proactive and collaborative mindset

· Enthusiasm for fostering a healthy environment in a team

· Upper-intermediate English

· Good “relationships” with Microsoft 360 and reports

· Proficiency in Agile methodologies, project management tools

· 2+ years of experience on similar positions

· Experience working with design teams or IT projects is a must

Who we are:

We are TRINETIX — a dynamic, rapidly growing technology organization with approximately 900 representatives in Europe, the United States, and Argentina, who bring their passion, skill & innovation to ensure our organization provides products that meet the needs of our partners, and clients. 

We offer IT solutions to business enterprises of various sizes and industries using the latest cutting edge technologies. We assist our clients and partners in improving work processes, making them more efficient, while keeping the essential objectives in focus. We serve and support various business entities, enterprises, and startups globally, to grow and stay competitive in the digital era. We achieve this incredibly important goal by efficiently implementing tech innovation, substantial professional expertise, and a solution-driven strategy.