Operations Manager, College of Business

Job Description

The Opportunity

The College of Business at the Embry-Riddle Aeronautical University Worldwide Campus, located in beautiful Daytona Beach , Florida is seeking a detail-oriented and proactive Operations Manager to support the strategic and day-to-day operations of the college. The Operations Manager manages the overall direction, coordination, planning, execution, and completion of medium to large and complex, enterprise-level projects. Leads and drives the project to completion while ensuring consistency with company strategy and goals. This role would manage a portfolio of projects from ingestion to resolution. Applying project management discipline, they would be responsible for strategic project planning and working with a team or business partners to manage execution. The ability to develop project artifacts, effectively communicate to stakeholders at all levels both written and verbal, as well as complete in-depth analysis to include visualization of data through reporting and dashboard creation is critical to success in this role. Furthermore, this position is the supervisor of the Graduate Assistants.

Key Responsibilities:

Project Planning and Management:

• Understand the scope of work and project specifications to determine the appropriate timeline.
• Schedule projects in logical steps, manage business projects to adhere to budget, schedule, and scope.
• Lead project delivery, ensuring deadlines and quality standards are met; manage and monitor project schedules.
• Set and track project milestones, manage unforeseen delays, and adjust schedules and expectations as needed.

Stakeholder and Team Coordination:

• Identify key stakeholders, foster positive working relationships, and ensure effective communication and coordination among team members to achieve project objectives.
• Serve as the operational point of contact for project teams, facilitating communication between stakeholders to ensure project alignment with the college’s operational strategies.
• Perform research on project-related issues, participate in problem-solving and execution.
• Coordinate project inspections and turnover.

Performance and Process Optimization:

• Measure project performance using appropriate systems, tools, and techniques.
• Collect, analyze, and summarize information and trends by using available data to prepare project status reports.
• Apply continuous improvement practices to enhance the efficiency and effectiveness of project management, directly contributing to operational excellence
• Implement technological solutions that support the operational efficiency of the college.

Data Aggregation:

• Serve as the point of contact for all data related to enrollment, retention, and graduation.
•  Work with Associate Dean of Academics and Accreditation & student success to collect all accreditation related data.
• Analyze and summarize information and trends by using available data to prepare project status reports.

Team Management and Development:

• Manage the workload of Graduate Assistants, assign projects, and coordinate tasks.
• Directly manage the Graduate Assistants to support operational tasks, ensuring their contributions align with the college's operational needs and strategic goals.
• Lead the team in a highly collaborative way to resolve issues that may impact project deadlines.

Additional Duties:

• Other duties as assigned. The Dean and Ops Manager will set the operational priorities based on the key responsibilities

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

Perks Await You at Embry-Riddle!   

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you! 
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.  
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Relax with 15 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day. 

Qualifications

Required Education and Qualifications:

• Bachelor’s degree required with a minimum of 5 years of equivalent experience (experience can substitute for degree requirements)
• Masters preferred.
• The ideal candidate is a dynamic team player who values collaboration and solution-focused approaches. They possess strong listening skills, an open and positive mindset, and the flexibility to adapt to rapid changes. This individual prioritizes effectively even when resources are scarce and is adept at juggling multiple responsibilities simultaneously. They welcome constructive feedback and are committed to continuous improvement and personal growth.

Application process/requirements

Review of applications will begin immediately and will continue until the position is filled.

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R309646. Please attach all relevant materials to your application when you apply online. Complete submissions include a cover letter, full resume, and contact information for at least three professional references.

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.