Operations Coordinator

Description

JOB TITLE: Operations Coordinator

LOCATION: Los Angeles HQ (in office Monday-Thursday, WFH Friday)

HOURLY RATE: $26.00 - $28.00/HR 

REPORTS TO: Operations Manager

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Requirements

The Role:

As we continue to scale, the Operations Coordinator (Dental) plays a crucial role in ensuring the smooth onboarding and activation of our dental partners. This role is at the heart of our pre- and post-launch processes, managing roll outs for our largest dental groups and bridging communication between our field teams, partners, and internal stakeholders. We’re looking for someone who thrives in a fast-paced, detail-oriented environment, enjoys collaborating with others, and is passionate about helping businesses succeed. Mentorship and professional development are key aspects of this role—we want you to grow with us. This role is based in our Los Angeles HQ, where our team works together in person Monday through Thursday.

What You’ll Own / What You’ll Be Doing:

• Facilitate engaging and informative online onboarding sessions for new dental accounts, specifically in the DSO market, engaging with both location and corporate levels
• Support Account Managers with daily coordination of partner activities
• Engage in daily communication with accounts to promote product usage and meet growth targets
• Build and maintain strong relationships with accounts to drive adoption and usage goals
• Track and manage partner progress to ensure smooth operational handoffs and timeline alignment
• Serve as the operational point of contact between partners and internal teams
• Identify and resolve operational challenges quickly and efficiently
• Follow and improve internal standard operating procedures to ensure consistency and quality

What You Bring to the Table:

• 2+ years of professional experience (operations, customer success, or similar roles preferred)
• High energy and strong interpersonal skills—you’re enthusiastic, personable, and approachable
• Excellent communication, time management, and attention to detail
• Comfortable with Microsoft Office tools, especially Excel and PowerPoint
• Proven ability to work collaboratively with others
• Sales experience is a plus, 
• Experience in the healthcare industry is a plus

The Perks:

• Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #306 on the 2022 Inc 5000 list 
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching 
• Cell Phone Stipend 
• Commuter Supplement for LA Office eligible employees
• Casual Dress
• Monthly Lunches in LA HQ 
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables

Core Values for Success at Sunbit:

• Serve others before self
• Takes care of customers, and partners in a manner that demonstrates they are important
• Own the impact
• Ability to troubleshoot a variety of matters and holding yourself accountable
• Strong organizational and time management skills with the ability to prioritize effectively
• Connect genuinely
• Build and maintain strong relationships with both customers and partners
• Speak with customers and partners in a friendly, helpful and open demeanor
• Act fast
• Thrive in a fast-paced environment while maintaining a high level of support
• Include always
• Communicate well verbally and in writing, demonstrating empathy and understanding
• Innovate for good
• Establishes scalable capabilities by applying best practices to your workday.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.