Operations Coordinator

CitySeattleStateWashingtonJob LocationPNW 194 ExpoPosition TypeRegular

The Operations Coordinator plays a vital role in supporting maintenance operations. This position ensures the seamless coordination of maintenance requests, vendor scheduling, and project support. Working closely with the General Operations Managers and Maintenance Supervisors, the Operations Coordinator prioritizes service requests and maintains compliance with maintenance standards. By streamlining processes and ensuring timely communication with residents and vendors, this role is essential to keeping a portfolio of properties running efficiently and effectively.

WHAT YOU WILL DO:

• Manage and prioritize service requests using SightPlan.

• Schedule pre-move-out and final move-out inspections with residents.

• Create purchase orders for vendor services and track vendor-related work orders.

• Schedule vendors for unit turnovers based on inspection findings.

• Monitor unit turnover and maintenance work orders to ensure timely completion.

• Follow up on CMS projects, including preventative maintenance needs, to support efficient resource management.

• Assist in scheduling and granting property access for projects led by redevelopment, asset management and sustainability.

• Communicate with residents to confirm work completion, gather feedback, and recommend improvements.

• Assist in purchasing supplies, equipment, and services while tracking budget variances and escalating concerns as needed.

WHAT YOU WILL NEED:

• High school diploma or equivalent required. College degree preferred.

• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.

• Prior experience in customer service or property management is preferred.

• Commitment to providing exceptional customer service and a desire to help people.

• Strong organizational and time management skills to handle multiple responsibilities effectively.

• Ability to work independently and collaboratively in a centralized hub environment.

• Ability to read, write, speak, and understand English.

• Capability to utilize a personal smart device for apps related to property operations and communication.

WHAT THE JOB REQUIRES:

• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders.

• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.

• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.

• Regular, consistent, and timely attendance required.

• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods, with regular need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time.

• Involves the use of standard office equipment such as computers, phones, and printers.

• Availability to work a flexible schedule, including weekends.

• Travel required for occasional meetings and training.

WHAT YOU WILL BRING TO THE TABLE:

• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.

• Team-oriented mindset with a commitment to efficiency and service excellence.

• Initiative to enhance workflows and optimize maintenance processes.

• Detail-focused approach to tracking and managing vendor relationships.

• Strong communication skills to foster positive resident experiences.

• Ability to exercise initiative.

• Ability to meet all job requirements and assignments.

#LI-OnsiteAll full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

The salary range for this position is $23.08 - $32.69 per hour. New hires generally start between $23.08 - $28.37 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.