Operations Coordinator

Department:

Apprise

We are Walker & Dunlop.  We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

Apprise by Walker & Dunlop, a wholly owned subsidiary of W&D, changes how our clients are served and delivers an elevated valuations experience. We drive faster, better valuation decisions and add value at every step of a deal. We combine industry-leading multifamily underwriting experience, data science, and analytics technology prowess. Our platform leverages the skills of the most trusted MAI-designated valuation experts in the U.S. and we are actively developing the appraisal tools of the future. The next generation of valuations experts manifests within Apprise, adopting and driving technology to become the nation's largest multifamily valuations company, while providing valuations service for many other specialties and sectors.

The Impact You Will Have

As an Operations Coordinator, you will be an integral part of the Apprise Operations team, ensuring seamless support the management of daily business activities and administrative tasks. You will achieve success by maintaining accurate Salesforce data, streamlining communication with stakeholders, and driving continuous improvements through data analysis. Your attention to detail, confidentiality, and commitment to learning will help optimize workflows and contribute to the growth of the department.

Primary Responsibilities

• Salesforce Data Management & Reporting: Maintain accurate, up-to-date data in Salesforce, ensuring alignment with workflows, and create custom reports and dashboards to empower data-driven decision-making.
• Confidential Operational Support: Provide high-level, confidential support to stakeholders, streamlining time management and achieving business objectives.
• Data Analysis & Process Improvement: Analyze appraisal production data, partner with operations, and identify opportunities for continuous process improvements and efficiency gains.
• Team Collaboration & Communication: Collaborate daily with teammates, clients, vendors, and stakeholders, solving problems and addressing needs effectively, potentially with some travel.
• Onboarding & Training Support: Assist with onboarding new employees and help develop Salesforce proficiency for basic report tracking and data management.
• Project & Assignment Management: Create assignments in CRM and appraisal platforms, track progress, resolve issues, and proactively plan and schedule projects.
• Vendor & Expense Management: Handle vendor invoices, prepare expense reports for Managing and Senior Directors, and assist with aging receivables and month-end closeout processes.
• Administrative & Compliance Support: Assist with appraiser license renewals, certificates of insurance, bios, and operational document maintenance, ensuring accuracy and dependability in all tasks.
• Attention to Detail & Dependability: Ensure accuracy, dependability, and discretion when handling sensitive information.

Education and Experience

• Relevant Experience & Learning: 1-3 years as a Coordinator, with a strong desire to develop expertise in Salesforce or similar CRM systems for reporting and data management.

Knowledge, Skills and Abilities

• Continuous Skill Development: Actively enhance administrative, organizational, and Microsoft Office skills while taking on more complex tasks and responsibilities.
• Problem-Solving & Critical Thinking: Apply strong troubleshooting and critical thinking to resolve data-related issues and optimize operational processes.
• Effective Time Management: Prioritize tasks efficiently, manage workloads under pressure, and adapt quickly to changing demands.
• Detail-Oriented: Consistently review data for accuracy, identifying inconsistencies or errors to maintain high standards.
• Clear & Tactful Communication: Communicate with clarity, tact, and professionalism, fostering productive interactions with managers, team members, and stakeholders.
• Collaboration & Ownership: Work collaboratively within teams, demonstrate personal accountability, and take initiative in learning and adapting to new challenges.
• Professional Integrity: Uphold high ethical standards, work with maturity and respect, and maintain professionalism in all interactions.
• Ability to show ownership of your work, embrace challenges and growth 
  opportunities, and demonstrate patience when learning new processes 
• Demonstrates courtesy, respect, and thoughtfulness when teaming with colleagues and collaborating with stakeholders 

This position has an estimated base salary of $60,000 - $70,000 plus discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data. 

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What We Offer  

• The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023 

• Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include:
    - Up to 83% subsidized medical payroll deductions
    - Competitive dental and vision benefits
    - 401(k) + match
    - Pre-tax transit and commuting benefits
    - A robust health and wellness program – earn cash rewards and gain access to resources that
      promote health, engagement, and balance
    - Paid maternity and parental leave, as well as other family paid leave programs
    - Company-paid life, short and long-term disability insurance
    - Health Savings Account and Healthcare and Dependent Care Flexible Spending 

• Career development opportunities 

• Empowerment and encouragement to give back – volunteer hours and donation matching 

 
*Eligibility may vary based on average number of hours worked 

EEO Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace.  We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information.  We strive to be a safe place to ask questions, build professional relationships, and develop careers.

SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.