Operations Coordinator

Chanel is a world leader in creating, manufacturing, and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

We are currently recruiting an Operations Coordinator for our Myer Sydney City Fragrance & Beauty Counter.

ABOUT THE JOB

The Operations Coordinator at Chanel plays a pivotal role in ensuring operational efficiencies, inventory management, and compliance to support an industry-leading client and employee experience. You will work collaboratively across functions to optimize counter operations, ensure smooth inventory processes, and maintain high standards of stock and quality control. This role is essential in upholding the brand’s image and operational effectiveness, ensuring that all back-of-house functions run seamlessly.

WHAT YOU NEED TO KNOW ABOUT THE ROLE

You will be responsible for managing stock movement, coordinating deliveries, maintaining inventory accuracy, and ensuring compliance with all operational policies and procedures. You will work closely with the Business Manager and Counter Leadership Team to support the execution of operational best practices.

Key responsibilities:

• Check deliveries for quality control, action and assess product concerns if necessary.

• Maintain ongoing and proactive communication with Counter and Studio staff about new arrivals, order overages and shortages, and delivery delays.

• Ensure accurate tracking and documentation of stock, accounting for products and supplies to enable compliance with designated inventory levels and help prevent out of stocks. 

• Optimize Counter and Studio operations by best practices in inventory storage and stock control - create solution/s or look for innovative ideas.

• Coordinate and process all returns of faulty, damaged stock and discontinued. 

• Management of stock consolidation and / or product recalls as and when required.

• Ensure the counter runs efficiently, maintaining a clean and organized environment including BOH areas. 

• Work with Marketing/Events team when required to ensure sufficient stock levels of CEM gifts for ongoing programs or client events.

• Forecasts and plans placing top up orders for upcoming campaigns to ensure sufficient stock of supporting lines is available to maximize marketing launches.

WHAT IMPACT YOU CAN CREATE AT CHANEL

As the Operations Coordinator, you will play a critical role in ensuring smooth and efficient counter operations. Your attention to detail, organizational skills, and ability to problem-solve will enhance the team’s effectiveness and contribute to an exceptional client experience. Your proactive approach to inventory management and operational compliance will drive efficiency and excellence in day-to-day boutique functions.

YOU ARE ENERGIZED BY

Success in this role requires a strong passion for operational excellence, an ability to thrive in a dynamic and fast-paced environment, and a commitment to continuous improvement. You should enjoy working collaboratively with a diverse team and have a keen eye for detail and process optimization. The successful candidate will be energized by process improvement, problem-solving, and working in a highly organized manner.

WHAT YOU WILL BRING

• Experience in retail operations, logistics, or inventory management.

• Strong organizational and time-management skills with the ability to multitask effectively.

• Excellent communication skills, both verbal and written, with the ability to liaise at all levels.

• Highly analytical mindset with problem-solving abilities.

WHAT CHANEL CAN OFFER YOU

In this position, you will have the opportunity to further develop your skills in luxury retail through career planning resources, formal training programs (in-house and externally), coaching, and more.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application as we value the perspective, experience, and potential you could bring to Chanel. We are an Equal Employment Opportunity Employer, and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.