The Role
The Operations Coordinator will manage operational aspects such as availability improvement, project management, and technical support for ATM machines. Responsibilities include overseeing communication with external providers, documentation management, SLAs, and coordination of resources to handle incidents, ensuring effective local support to centralized operations.
Summary Generated by Built In
- Availability improvement, failure avoidance, revenue increase and cost optimization
- Communication flow with external providers: Security, Installation, Transportation, CIT companies etc.
- Provision of local support to the company's centralized Operations functions.
- Definition of scope, set up of measuring points, dependences, processes set up testing, documentation and manual preparation, SLA monitoring
- Project management, testing and supporting implementation
- Management and maintenance of the ATM machines inventory and sites in the dedicated systems
- Technical office and operations IT/telco support
- Site surveys and related documentation management in order to prepare site documentation, taking responsibility for the effective flow of information between the local management team and full suppliers chain involved in site preparation.
- Coordination of Euronet resources to resolve potential incidents.
- BA in Engineering or IT
- Fluency in English
- Computers skills. Strong IT preference
- Strong interpersonal skills with an orientation towards customer service.
- Self-motivated, results-orientated, and fully independent
- Analytical and problem solving skills.
- Focus and dedication in delivering quality
The Company
What We Do
Starting in Central Europe in 1994 and growing to a global real-time digital and cash payments network with millions of touchpoints today, Euronet (NASDAQ: EEFT) now moves money in all the ways consumers and businesses depend upon. This includes money transfers, credit/debit processing, ATMs, point-of-sale services, branded payments, currency exchange and more. With products and services in more than 200 countries and territories provided through its own brand and branded business segments, Euronet and its financial technologies and networks make participation in the global economy easier, faster and more secure for everyone
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