Operations Associate

Job Description
The Investment Management group is a global team guided by Morningstar's investment principles focused on delivering great long-term investment results to help end-investors reach their financial goals. We use our expertise in asset allocation, investment selection and portfolio construction to create world-class investment strategies leveraging the full resources of Morningstar. The group specializes in multi-asset investing, using equities, fixed income and alternative investments to construct robust portfolios. Through our investment offerings, we serve financial advisers and institutions, and the investors that they serve.
The Role:
Morningstar seeks an Operations Associate/Analyst to join our operations. This will be a key role in our mission to provide exceptional client experience by ensuring our production and operational processes. This position is based in our Mumbai office.
Shift: UK
Responsibilities
Establish better data access (new direct feeds and APIs) for greater aggregation reliability and efficiency.

• Advocate for changes to existing sources (website whitelisting and data quality improvements).
• Work with custodians and analyze feed data and feed layout documentation to understand custodial data elements and provide feedback to engineering and validation.
• Data mapping
• Work with custodians and advisors to set up access on existing feeds (feed authorizations)
• Customer sends feed request to Custodian and notifies Cust Ops email (SalesForce Queue)
• Cust Ops receives confirmation/notification of the same request from custodian which also confirms advisor's Authorization Code
• Advisor has knowledge of the Authorization Code from the custodian (advisor always gets the Code from the Custodian), not from us.
• Cust Ops configures authorization enablement in Admin Tool that creates a digital feed password and sends to advisor.
• Advisor configures aggregation in our system using the Code and the digital feed password.
• Data will now be aggregated automatically going forward.

Requirements:

• Zero to 2 years of working experience of working on projects with contractual timelines and scope.
• Ability to execute regular operations and production processes.
• Skill in troubleshooting production issues.
• Knowledge of financial markets and products with inclination to learning.
• Ability to take general instruction on routine work and detailed instructions on new projects or assignments and execute on those assignments.
• Excellent written and verbal communication in English.
• Excellent skills in Microsoft Excel.
• Educated to degree level, an advanced degree is a plus
• Prior knowledge of Salesforce and Jira would be beneficial
• Understanding standard financial data reconciliation
• Confirm that positions, securities, and transactions are correctly captured for the target accounting system
• Confirm the data gathered by AccountView correctly represents the data provided by the financial institution source web site

Morningstar is an equal opportunity employer.
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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