Are you looking for a collaborative work environment? We’re looking for a proactive and detail-oriented UK Operations and Returns Assistant to join our team in Telford, UK! If you thrive on efficiency, teamwork, and delivering excellent customer service, this could be the perfect role for you!
- Process customer orders with precision and accuracy in our global operating system.
- Monitor and manage order tickets, ensuring swift action and resolution.
- Collaborate with the Global Operations Manager to guarantee all orders are fulfilled on time.
- Coordinate collections with transport providers and track shipments like a pro.
- Pack and process orders from our office to ensure a smooth customer experience.
- Track deliveries, resolve shipping claims, and ensure every order reaches its destination.
- Secure proof of delivery (POD) for every order.
Returns Management – Make Returns Hassle-Free!
- Handle return requests efficiently, ensuring every detail is spot-on.
- Address customer return inquiries with professionalism and care.
- Keep an eye on overdue returns and follow up to keep things on track.
- Process and allocate returns swiftly and correctly within our system.
Stock Control – Be the Master of Inventory!
- Inspect incoming stock for damages and accuracy, reporting any discrepancies.
- Implement a smart stock rotation system so older stock gets used first.
- Maintain a well-organized stock location system for easy access.
- Conduct monthly stock counts, ensuring all figures are precise and up to date.
Customer Care – Be the Face of Our Brand!
- Act as the first point of contact, delivering outstanding customer service.
- Respond to live chat inquiries via Zopim with confidence and expertise.
- Show off your deep knowledge of our products and procedures to help customers find solutions.
- Salary up to £24,000
- Hybrid working
- Free parking
- 25 days holiday (which increases every year by 1 day!)
What We Do
Inspiring a love for reading.
We are proud to be the exclusive supplier of award-winning assistive technology tools.
Our scanning pens are portable, pocket-sized devices that read text aloud with a human-like digital voice – making them perfect for students with dyslexia and other learning disabilities.
Did you know 1 in 10 of us have dyslexia? We’re on a mission to raise global awareness of the learning disability. Our movement, #SucceedWithDyslexia aims to do just that – by promoting a greater understanding around the world. www.succeedwithdyslexia.com
Ultimately, we strive to support students at every level of education with a range of technology tools. With offices in the United Kingdom, United States, Canada, India and Australia, we hope to play a part in boosting the confidence and attainment of students around the world using the power of assistive technology.
