Join Veta Virtual as an Operations Assistant for an E-Commerce US Company!
Are you a detail-oriented professional passionate about delivering exceptional service in a fast-paced e-commerce environment? Veta Virtual invites you to join our remote team, supporting one of our Top Clients: a creative and innovative US-based brand. Play a key role in managing operations, ensuring customer satisfaction, and helping the brand grow through exceptional support and professionalism.
About Us:
At Veta Virtual, we redefine business support by providing tailored solutions across industries like e-commerce, healthcare, and professional services. Since 2021, our people-first approach has enabled us to build meaningful client relationships while delivering excellence. As we continue to grow, we’re looking for driven professionals to join our mission-driven team.
Your Role as an Operations Assistant:
In this role, you’ll be at the heart of operations, supporting order management, customer interactions, and business development. Your responsibilities include:
- Order Fulfillment & Tracking: Process orders, coordinate with warehouses, confirm with vendors, and ensure timely dispatch and delivery.
- Customer Relationship Management: Communicate professionally with wholesale clients and retail outlets via email, providing timely updates and building trust.
- Invoicing & Reporting: Handle invoices through QuickBooks Online and ensure accurate record-keeping for all transactions.
- E-Commerce Support: Engage with the Faire Marketplace, respond to customer inquiries, and participate in monthly marketing meetings.
- Upselling Opportunities: Proactively identify subtle ways to promote the brand and enhance customer loyalty.
What You’ll Need:
- Experience: 3+ years in a relevant role such as virtual/operations assistance, customer service, or e-commerce support.
- Tech Skills: Proficiency in QuickBooks Online, online marketplaces, and navigating digital tools.
- Communication: Excellent email etiquette and relationship-building skills with a fun, kind, and professional tone.
- Attention to Detail: A strong focus on accuracy, especially with numbers and order details.
- Trustworthiness: Ability to handle sensitive financial information with integrity.
What We Offer:
- Competitive Salary: $1,200–$1,500 USD per month, depending on experience.
- Flexible Work Environment: Fully remote role with an 8-hour shift (Monday–Friday) based on US PST.
- Paid Time Off: 3 weeks of PTO plus US holidays to support work-life balance.
- Supportive Culture: Be part of a mission-driven team dedicated to excellence and collaboration.
Our Values:
- Growth Mindset: Turning challenges into opportunities.
- Fearless Integrity: Acting with honesty and transparency.
- Execution Excellence: Striving for the highest quality.
- Compassionate Connection: Building meaningful relationships.
- Reliability and Trust: Being dependable and responsible.
Ready to Make an Impact?
Apply today and join our dynamic, growth-focused team at Veta Virtual. We’ll review your application and respond within 1–3 business days.
Top Skills
What We Do
We help business owners to free up their time and increase revenue by handling their phone calls so they don't miss an important call! We offer all of the benefits of an in-house receptionist for a fraction of the price
