Operations Analyst, NCT

Job Description:

Job Title: Operations Analyst, NCT

Location: Jaipur, India

Role Description:

The Process Executive will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidate/Applicant needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Candidate/Applicant should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in Candidate/Applicant absence and share best practices with the team.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Review client account opening documentation as per regulatory and internal policies.
• Manage and process automation orders subscriptions, and redemptions related to Mutual Funds, ensuring timely and accurate execution of transactions.
• Handle processes related to tax exemptions for clients in accordance with German regulations, ensuring compliance and accurate documentation.
• Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore partners and relationship managers to ensure accurate execution of requests.
• Perform signature verification Verify client signatures for various banking documents and transactions. Ensure proper documentation and client record updates are made in accordance with bank policies.
• Update and maintain accurate client postal address information in the system to ensure proper correspondence delivery.
• Collaboration with Onshore Teams and Clients: Act as a key point of contact with onshore colleagues and clients, communicating effectively in German for smooth coordination of tasks and resolving operational issues.
• Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes.
• Proactively identify and escalate potential risks or fraudulent activities associated with account transactions.
• Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs).
• Support project team on all data migration projects.
• Handle any other Adhoc projects assigned by the supervisor.
• Ensure all your key deliverables are completed on a timely manner without any escalations.

Your skills and experience

• Diploma or Degree in a related discipline. German Language minimum B1 is manadatory.
• At least 2 – 4 years’ experience in German language process.
• Willing to work in Multiple/ rotational Shifts

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.