Operations Analyst iGaming (m/f/x)

Company Description

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

We are fueled by our passion for the perfect product, using the newest technologies and partnering with the best to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, extraordinary things happen.

Job Description

Do you like games? Does the idea of using your experience, knowledge, and passion/insight to ensure an outstanding customer experience excite you? Our aim is to create moments of Spannung In-Game! Here, you will never have the same day twice!

You will be supporting your team on daily operational tasks and managing the co-operation with other departments to achieve our goals. With customer escalations, management insights, as well as KPI and P&L reporting, you will be providing feedback to your internal and external stakeholders.

Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for Operations Analyst (m/f/x) to join our iGaming team!

Your playing field

• You will investigate and resolve Customer Operations escalations, monitor and provide feedback wherever necessary – this is how we can achieve better results.
• You will assist with operational reports on KPI's, as well as game analysis and ad-hoc reporting.
• Building strong relationships with Games providers and supporting your team in managing & maintaining Gaming lobbies as well as game releases. This is how you stay on top of your game.
• Investigation is in your nature, that is your approach to reporting and testing the games before realise ensuring compliancy, features, game play and user experience. We want to provide the best experience for our customers.
• We believe in data to make informed decisions, you will ensure the data held in the database and associated reporting is accurate by comparing with various sources.

Qualifications

Which skills you should bring to the pitch

• Experience. You have at least 1 year of experience within a Customer Operations Role or a similar analytical role within the gaming industry.
• Language. English is the official language in our Malta office, therefore fluent English language skills are essential. German language skills are desirable.
• Team Player. You are ready to roll up your sleeves, nurture a collaborative environment across departments and add value to an already successful team.
• Customer - centric. You are being able to put yourself in our customer's shoes, therefore you ensure that they can fully enjoy our product.
• Data driven. You have a natural talent to structure data for insightful reports and act upon results. Working with Excel is second nature to you.
• Self-motivated & Hands-on. With your passion for gaming and your creative mindset, you take ownership for your work and keep yourself motivated, even in challenging situations.

Additional Information

This is how we score with you

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support. To make your move to Malta as smooth as possible.
• Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
• On-site childcare. We’ve got a game plan to support you and your 3+ year old kids.
• Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
• Modern offices. Our very own Tipico tower provides an open plan space with the latest technology.
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Additional Information

Think a career at Tipico’s right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!