Operations Administrator, MCVP Central Team

The Operations Administrator partners with the AVP of Operations for MCVP to provide leadership and support for strategic planning, development, implementation, and advancement of all provider practice operations and innovation across the health system (hospitals, clinics, clinical departments, service lines) and external affiliated sites of business to enable the VCUHS vision, mission and goals. This role collaborates closely with the MCVP central team, the School of Medicine, departments and other leaders and key influencers across the enterprise. The Operations Administrator will assist with developing and implementing short- and long-term strategic plans, policies and procedures, performance improvement initiatives, communication support and planning, and day-to-day support for administrative operations of all components of MCVP in alignment with internal needs and current market trends at the direction of senior leadership.

Essential Job functions:

Aid with performance improvement initiatives aimed at increasing revenue and maximizing workflow efficiencies through assisting with efforts to optimize/re-design existing system platforms (ERP, EHR and other business systems), identify gaps where lack of standardization creates inefficiency and bring forward ideas and resolutions to drive towards simplistic standardized workflows that can easily be adopted across clinical departments.

Create streamlined/standardized processes, draft policies and procedures to coincide with driving towards goals and to promote efficiency and cohesion among shared administrative and business workflows across the practice.

Develop and monitor KPIs to establish appropriate framework for metrics to align with overall organizational strategy at the micro and macro level in conjunction with senior leadership.

Plan, develop, organize, implement, direct and evaluate the performance of any assigned direct reports to ensure alignment with VCUHS mission, values, and vision.

Lead, liaise, coach and mentor key department team members to ensure optimized use of resources, adherence to standardized administrative and business practices and aligned strategy formation.

Promote safe behavior use by all within your department; take actions to ensure all staff members apply the safe behaviors to their everyday work and adopt as their personal work habits.

Provide mentoring, coaching, performance management, annual evaluations as well as managing employee development and discipline as needed.

Ensures responsibility and visible commitment of diversity equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system.

Ensure compliance with federal, state, and local laws affecting all levels of the organization.

Perform other duties as assigned and/or participates in special projects in order to support the mission of the business segments and VCUHS.

Patient Population: N/A

Employment Qualifications

Required Education: Bachelor’s degree in healthcare administration, business administration or equivalent

Preferred Education: Master’s degree in healthcare administration (i.e. MHA), business (i.e. MBA) or equivalent

Licensing/ Certification

Licensure/Certification Required: N/A

Licensure/Certification Preferred:   Diversity, equity and inclusion certification

Minimum Qualifications:

Years and Type of Required Experience: Required: 5 years of progressive management experience with responsibility for operations, project management, KPI development and monitoring, supervision and financial oversight in a hospital and/or large multi-specialty physician practice.

Preferred: 7 years progressive operational management experience.

Other Knowledge, Skills and Abilities Required: Possess strong relationship / interpersonal skills. Ability to work collaboratively to execute strategic organizational initiatives. Ability to work effectively in a matrix environment. Strong project management skills with the ability to coordinate and manage complex projects and data. Ability to perform data analytics and synthesize complicated concepts into easy to understand summarized communications for various target audiences. Demonstrate leadership that includes managing staff to assure successful outcomes. Ability to communicate clearly (written, verbal, and presentation), proactively and concisely with all key stakeholders, customers, and staff. Demonstrate strategic and analytical ability to achieve target outcomes. Ability to manage conflict. Ability to demonstrate stress tolerance and maintain stable performance under pressure. Demonstrate strong organizational skills and the ability to multi-task.

Cultural Responsiveness: Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias:  
 

Other Knowledge, Skills and Abilities Preferred:

Working Conditions: Periods of high stress and fluctuating workloads may occur.  General office environment. May have periods of constant interruptions.
Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.); Push/Pull (0-50 lbs.) Stoop, Kneel, Squat

Work Position: Sitting, Standing, Walking

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Finger Dexterity, Color Vision

Hazards: N/A

Mental/Sensory - Emotional

Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical Thinking

Emotional: Fast pace environment, Steady Pace, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.