Operational Risk Manager APAC (UK Based)

A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE

At PGIM, we care about our employees, and we are committed to seeing them succeed. We provide our employees with access to professional development and support to help drive their success and ability to innovate.

WHY YOU WANT TO JOIN US 

• We are one of the largest Real Estate asset managers in the world with $212 billion Assets under Management and Administration (as of Sep 30, 2024). 
• We live an open, appreciative, inclusive corporate culture. This is reflected in the seniority of our team. 
• We're not just talking about family friendliness. The majority of our employees have families; we enable flexible working hours. 
• We offer a professional and team-oriented work environment. We have very well-trained, ambitious colleagues who are convinced that together as a team we can achieve our goals better.  
• We care about our employees, and we are committed to seeing them succeed. We provide our employees with access to professional development and support to help drive their success and ability to innovate.

WHAT YOU WILL DO 

PGIM Real Estate’s Operational Risk Management team is responsible for assessing and monitoring risks to PGIM Real Estate’s global business operations and for recommending and implementing risk controls that mitigate those risks. The team supports PGIM Real Estate’s strategic business objectives by developing and maintaining effective and efficient risk management programs.

This position will be responsible for executing on risk strategies related to PGIM Real Estate’s business operations in the Asia Pacific region. She/he will ensure that business and operational risks, when weighed against business opportunities, are well managed and acceptable. The successful candidate will be based in London, where they will contribute to managing and overseeing operational risk strategies. The role will require regular quarterly travel to Singapore and occasional travel to the other Asia Pacific offices. The role reports to Vice President, Operational Risk Management for Europe and Asia Pacific.  The Operational Risk team is a global team that regularly interacts with members in all regions.

WHAT YOU CAN EXPECT 

The Operational Risk Manager will work across a broad network of stakeholders, including PGIM’s investment and corporate functions, as well as regional leadership to support business processes by reviewing, monitoring, and assessing the control environment for new and established products and activities. A strong risk management framework is already in place therefore, your main tasks will be to: 

• Work with the Operational Risk Management team and business management to proactively identify and evaluate operational business risks and trends, and develop processes that help mitigate risk, ensure compliance, and protect PGIM Real Estate's brand
• Monitor, analyze and communicate emerging risks and trends
• Role will include execution of all operational risk programs, including but not limited to privacy, third party diligence, end user computing solutions, new product approval, review of third parties with support from an external consulting firm (e.g. property manager review, joint venture partner review), records management, information security.
• Assist management with all aspects of the operational audit process, including preparing and organizing Risk and Control Self Assessments, documenting key risks and controls, developing action plans and providing effective challenge to the adequacy of controls 
• Identify, research, evaluate, and/or resolve risk issues impacting the business, including conducting control reviews or gap analyses for existing processes, as needed
• Establish and maintain relationships with PGIM and PGIM Real Estate Business and Functional Leaders, as well as the larger Risk Management community, Internal Audit, Legal, Compliance, Operations, and Finance staff
• Analyze and report operational risk events, identifying root causes of control breakdowns, developing remediation plans, performing scenario analysis reviews
• Identify and ensure key risk indicators are developed and reported appropriately
• Partner with the global Operational Risk Management team as a risk advisor for developing issues, new projects, and existing control gaps in the business
• Serve as a liaison between the Business and Internal Audit for engagements, and track the resulting issues and action plans until effective closure
• Provide guidance to outsourced service providers and property managers on operational risk topics as appropriate to ensure adherence to PGIM Real Estate’s standards
• At the local entity level, maintain oversight of the entity’s compliance with local regulations, including Singapore PDPA (as Data Officer) and MAS Outsourcing Guidelines 
• Where required, assist with various ad-hoc initiatives and projects taking place across the broader business
• Prepare regular risk reports for senior management and local Boards
• Collaboration with the global Operational Risk Management team across multiple time zones, with the team being based in the US, LatAm and Europe.
• Regular travel to Singapore and occasional travel to other Asia Pacific offices if deemed necessary
• Certain meetings may be scheduled to align with the Asia Pacific region's time zones

WHAT YOU WILL BRING 

• Experience covering APAC region highly desirable
• Minimum Bachelor’s degree from a Business School or University preferably with a specialization in Risk, Finance, Accounting, or Economics 
• 5 to 7 years of related work experience in risk management, audit or similar function within the institutional asset management business.  
• Real estate investments experience is strongly preferred.  
• Understands both the private and public asset classes
• Experience with operational process and internal control design in an investment company
• Relevant business experience in Risk Management and/or Financial Services with a proven track record influencing processes and controls.
• Working knowledge of Privacy and other regulatory requirements
• Project management experience
• Strong analytical skills including the ability to think critically and logically; creative problem solving and excellent decision-making skills. 
• Attention to detail, yet able to summarize and communicate complex issues effectively
• Excellent communication skills, both spoken and written, with a proven ability to produce, review and edit written documentation   
• Team-oriented, with a high degree of integrity and professionalism
• Strong MS Office Word, Excel, PowerPoint skills required 
• Clear and strong English verbal and written communication skills required 

WHAT WILL SET YOU APART 

• Prior experience in real estate investment management
• Experience in working in an international and multicultural environment / have a global mindset
• Good knowledge of the local regulatory requirements (e.g. PDPA, MAS Outsourcing) 

About PGIM Real Estate

PGIM Real Estate is one of the largest Real Estate managers in the world and one of the nation’s largest full-service commercial, multi-family and agricultural real estate lenders and has been serving the commercial real estate market for over 125 years.

We cover RE Debt, Equity, Agriculture, Public REIT securities, Defined Contribution, Private Equity, Impact Investing, Senior Housing and Mexico Industrial.

PGIM Real Estate strives to deliver exceptional outcomes for investors and borrowers through a range of real estate equity and debt solutions across the risk-return spectrum. Our scope of insights, rigorous risk management and seamless execution are backed by a 50-year legacy of investing in commercial real estate, a 140-year history of real estate financing and the deep local expertise of professionals in 32 cities globally.

Through our investment, financing, asset management and talent management approach, we engage in practices that ignite positive environmental and social impact, while pursuing activities that strengthen communities around the world. When you join our team, you’ll find yourself inspired by an inclusive company culture that believes that diversity of all kinds allows us to develop better and more innovative solutions for our client.

About PGIM – Global Asset Management

PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with US$1.38 trillion in assets under management as of 31st December 2024. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives.

With a history dating back almost 145 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit PGIM.com.

Our Commitment to Diversity, Equity, and Inclusion

PGIM has a long-held commitment to advancing diversity, equity, and inclusion, rooted in the belief that this is a prerequisite for PGIM's success and sustainability. We work to attract, retain, develop, and promote talent at all levels and aim to have a workforce that reflects the communities where we work, live, and invest. We are intentional about creating a workplace where everyone has a voice and is welcomed, valued, respected, and understood. From the moment people join PGIM, we pledge to help them unlock their full potential. Together, we are shaping a future where talent knows no boundaries.

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