Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.
You’ll be part of one global team where you can learn fast and stay true to yourself.
The Operate team provides Murex customers 24/7 technical support to restore normal operations with minimal impact on clients’ business. Along with incident management, Operate provides problem management and operability feedback to evolve the application, enhance user experience and reduce total cost of ownership for both clients and Murex. In order to support efficiently all types of critical incidents, the team has become highly skilled in collaborating cross functionally and working under pressure while continuously learning new skills/technologies and obtaining transversal application knowledge in a rapid evolving environment.
Role Overview:
The Operate engineer will provide technical support with incident management practices on the Murex platform and Murex production chain while maintaining a high level of quality for both internal and external clients.
Role Responsibilities:
- Provide on-premises and cloud-based technical support while maintaining effective working relationships with internal and external clients.
- Analyze and manage incidents and propose solutions according to the Service Level Agreements (SLAs).
- Analyze Mx.3 application code and troubleshoot application errors, crashes, and performance issues.
- Identify underlying root causes for recurring problems to improve the overall service of the team.
- Identify potential technology enhancements to improve the technical support where possible.
- Contribute to the knowledge database build and update.
- Write and update documentation covering technical aspects of the Murex platform delivered to the clients.
- Write troubleshooting procedures “How to’s” and other in depth technical documentation for internal utilization.
- Share knowledge and expertise with team members and coach newcomers to leverage on technical skills.
- Provide technical support to Murex offices as internal clients relying on other technical experts in Murex (System team, development team, architecture…) in order to enable them to focus on their own core business.
To be successful in the role, you should have:
- Communication Skills: Good written and verbal communication skills in English are mandatory.
- Flexibility to adjust working hours, including modified shifts (e.g., starting and finishing earlier, weekend, and holiday shifts.)
- Bachelor or Master’s degree in engineering or computer science from a reputable university
- 0-2 years relevant experience in troubleshooting technical issues
- Good Programming Skills: Java, C/C++ (Python is a plus) - Ability to read and understand code is necessary
- DB Skills: SQL (query building and performance analysis), DBA skills for Sybase and Oracle a plus
- Advanced problem solving and decision making skills
- Learning agility and ability to work under pressure in a continuously evolving environment
- Client orientation
- Cross group collaboration and team work
- Drive for excellence
Top Skills
What We Do
We are the long-term technology partner for the capital markets, working with financial institutions in over 60 countries to adapt and evolve their IT systems. In a changing financial world, our technology is designed to help our 57,000 daily users respond to the challenges they face today and build foundations for the future.
MX.3 is our award-winning open platform that sits at the heart of our clients’ IT infrastructure. This agile foundation brings together a specialized set of business process to deliver regulatory and business ready solutions, across asset classes, business functions and sectors.
The modular platform means clients can consolidate and grow their IT infrastructure step-by-step, at a lower cost and delivering immediate, tangible business value.
• Consolidate inefficient legacy systems
• Manage cost pressures and reduce TCO
• Improve regulatory time-to-market and efficiency
For over 30 years Murex has invested in developing the leading technology solution for capital markets participants, from banks and brokers to energy and commodities firms. Today we have over 2,500 employees in 19 countries who are committed to helping our customers, from disruptive market entrants to some of the most established global players, navigate the changing financial landscape.
As the capital markets continue to evolve, we will keep investing to make sure that our clients, our company and our people can do the same.
As you plot your course, we’ll be with you every step of the way.
