Opera System Administrator

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better. 

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life At Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

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As the Opera Administrator, you will manage relationships with both an internal team and our external partners for providing technical solutions that meet the evolving business needs of the organization. You will collaborate with business stakeholders across different Sonder locations to scope and implement new technical initiatives and simplify processes and educate employees on the effective use of the technologies and processes necessary for the business to operate and scale.  This role is highly focused on implementing efficient processes within Oracle Opera Cloud.

The Opportunity: 

• Collaborate closely with internal stakeholders and external vendors to identify integration requirements, address issues, and ensure successful implementation; address any functional gaps and guarantee a smooth transition to the new system

• After “go-live,” provide technical and functional support, ensuring our business thrives with this advanced solution

• Monitor and optimize the performance of integration processes to ensure efficient data exchange and minimal latency

• Conduct routine maintenance and debugging on operating system and related integrations.

• Drive continuous improvement initiatives to enhance integration processes and capabilities, reducing manual processes and providing QA for system updates

• Set up, conduct and provide results for testing scenarios in line with project requirements

Who We Look For: 

• Bachelor’s degree in Computer Science or related, or an accredited technical certificate program

• Minimum three (3) years OPERA property management experience required, OPERA Cloud experience preferred

• Highly organized individual with the ability to multitask in a fast-paced, deadline-driven environment.

• Possess a results-oriented, can-do attitude with the ability to work with minimal supervision.

• Able to clearly communicate with leadership and management at all levels of the organization.

• Acts as a leader and establishes themselves as a trusted product expert.

#LI-Remote

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation

• Generous stock plan

• Medical, dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability

• Data Privacy Policy

• Blog: Sonder Stories

• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. 

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email Recruiting.