Onsite Representative - JB HiFi & The Good Guys

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au

• To oversee and coordinate the daily Delivery tasks for JB HiFi/TGG 2-man crews,

• To assist with the Day-to-Day operations of JB HiFi/TGG, co-ordinating Adhoc jobs, daily pickups, and deliveries from Stores

• To maintain and develop relationships with the contractor fleet

• Training of new contractors

• Provide a contact point for JB HiFi/TGG and their stakeholders for customer service or operational queries

• Provide operational feedback and insight to the Operations Services Manager.

• Assist with customer escalations

• Identify strategic initiatives to improve customer outcomes and contractor productivity levels.

• Enforce a safety-first culture.

• To assist whenever necessary with the management of TGE Courier, JB HiFi/TGG.

• Assist with planning and preparation of peak periods including Black Friday, Boxing day

• Work required Tuesday – Saturday, allowance paid for Saturday shift

• Provide supervision of all operational processes and procedures for JB HiFi/TGG

• Monitor the daily delivery allocations for JB HiFi/TGG

•  Ensure all deliveries are completed within the allotted timeframes each day

• Performance management of contractors

• New driver/offsider training as well as development training where required

• Coordinate backup vehicles where required with a focus on service and efficiency

• Manage driver leave and absenteeism

• Ensure JBTGG/TGE SOP’s are followed

• Devise strategies to ensure service standards are met and continuous improvement

• Have an understanding of routing requirements.

• Communicate any operational problems to the Contract Services Manager without delay.

• Ensure compliance with both TGE and Customer technological requirements

• Ensure any manual bookings are entered into the system in a timely and accurate fashion

• Ensure customer charges and driver pays are correct each day

• Site visit to check damages to property may be required.

• Ensure driver compliance to OH&S and Road Safety requirements

• Manage driver and vehicle presentation standards to ensure compliance with JB/TGG/TGE requirements

• Respond to customer service or operational enquiries by JBTGG or their stakeholders quickly and effectively

• Perform other related duties as required from time to time

• Compliance with all TGE policies and procedures

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.