Online Reputation Team Lead

Sorry, this job was removed at 03:30 p.m. (CST) on Monday, Apr 14, 2025
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Vilnius, Vilniaus miesto savivaldybė, Vilniaus apskritis
Information Technology • Software • Cybersecurity
The Role

If you’re passionate about social media, email marketing, affiliate partnerships, influencer marketing, content creation, SEO, PR (or anything else marketing-related), there's a place for you here.


Our ever-growing marketing department of over 100+ professionals thrives on fresh ideas and out-of-the-box thinking. Want to create visionary campaigns and head-turning ads that capture people globally? Ready to start setting trends, not just following them? Come make your mark(-eting) in the world of cybersecurity!


If you want to:

  • Develop and execute online reputation management strategy;
  • Lead a team of 4 online reputation specialists responsible for monitoring online sentiment and responding to customer feedback on social media platforms and app stores;
  • Manage complex cases generating significant impact on the brand’s reputation;
  • Communicate with internal stakeholders, including product, legal, and customer service, to ensure unified messaging;
  • Regularly analyze data to identify trends in public perception, creating reports for relevant stakeholders;
  • Help develop standard procedures and communication templates for more efficient collaboration.

And you can check off:

  • Excellent written and oral communication skills and ability to craft clear, concise, and persuasive messages;
  • 4+ years of experience in the field of PR, communication, or online reputation;
  • Systemic approach toward problem-solving in unstructured and undefined situations;
  • Analytical thinking and willingness to dig into macro- and micro-level details of a situation;
  • Strong understanding and use of social platforms such as Reddit, Facebook, X (formerly Twitter).

Bonus points if you:

  • Have experience in people management, including leading and mentoring a team;
  • Know the cybersecurity landscape and trends.

Here’s the deal:

  • Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development;
  • Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts and a physical coach to health insurance and regular mental health checks;
  • Tools of your choice: choose the technical equipment and tools you need to do your best work;
  • Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;
  • Work-life balance: our WFA policy – an opportunity to work from anywhere in the world;
  • More days off: additional vacation days depending on your tenure;
  • Premium Surfshark accounts: for you, your family, and friends;
  • Gross salary: 3000-4000 Eur/month. Although it may vary depending on your skills and experience.

Am I A Good Fit?
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The Company
Kaunas, , Kauno
419 Employees
On-site Workplace
Year Founded: 2018

What We Do

Surfshark is a fast-growing cybersecurity company focused on developing humanized privacy & security protection solutions to secure people's digital lives. Its core product is one of the TOP 3 VPNs globally, trusted by millions of users around the world. Additionally, Surfshark has been developing solutions such as Antivirus, Alert - a data leak detection system, a private search tool - Search, Incogni, Dedicated IP, and Alt-ID.

Founded in 2018 as a VPN, Surfshark has quickly managed to become one of the leading brands in the VPN industry and offers a security bundle that goes beyond the VPN. Today, Surfshark is a second unicorn in Lithuania with 400+ employees in Vilnius, Kaunas, Warsaw, and Berlin, and securing the digital lives of users in 100+ countries

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