About the Team: The LifeLock Customer Success Management (CSM) team is responsible for the overall business success of our relationship with our existing customers to facilitate the growth and development of Gen.
About the Role: The CSM Internship Program (CSM-IP) offers an opportunity for current college or graduate students to gain valuable work experience through high-visibility, value-add projects throughout the CSM organization. This is for a hybrid in-office position based in Tempe, Arizona. Interns will participate in all internal team meetings, have a chance to learn the retention business, assigned a project and end their assignment with a showcase of their projects. Assigned projects can include but are not limited to:
- Work with cross-functional teams (e.g., Voice of Customer and Insights teams) to understand the customer experience
- Based on enhanced understanding, develop a strategy for modified digital and offline customer experiences that improve NPS and retention metrics
- Work with internal and external teams (e.g., Customer Support, Legal, Creative, Brand, Web Experience, Optimization) to test and optimize the new strategy
- Evaluate engagement and effectiveness metrics for existing content (e.g., email, in product communication, website). Propose and test modifications
- Customer Journey Mapping: Create detailed customer journey maps to identify pain points and opportunities for improving retention.
Qualifications:
- Currently completing a Master’s degree in a relevant area of study
- A minimum 3.0 GPA
- Strong analytical skills with high attention to detail
- Excellent communication and presentation skills
- Be a self-starter who drives progress and results while meeting critical deadlines
- Ability to multi-task, work independently, and prioritize deliverables
- Be a true team player who works closely and cohesively with others
- Highly proficient with Microsoft Excel, Word, and PowerPoint
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
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What We Do
Gen (NASDAQ: GEN) is a global company dedicated to powering Digital Freedom through its trusted Cyber Safety brands, Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner. There’s a new generation, and it’s not Gen X, Y, or Z. It’s Gen D: Generation Digital. Our family of consumer brands is rooted in providing safety for the first digital generations. Now, Gen empowers people to live their digital lives safely, privately, and confidently today and for generations to come. We bring award-winning products and services in cybersecurity, online privacy and identity protection to more than 500 million users in more than 150 countries. Learn more at GenDigital.com
