Onboarding Specialist

About CMC Markets:

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.

Why you’ll love working at CMC Markets:

Growth: CMFAS (Financial Regulatory) qualification, Linkedin learning, internal opportunities, intensive training and support from the L&D team. Team: You’ll work alongside a collaborative and diverse team with supportive Team Leader that all value an amazing workplace culture. Social: We have our own in-house Culture Club that organises a bunch of activities such as: Parties, Dinners, Networking events, bowling etc. We also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining or gaming etc. Perks: Day off for your birthday, free breakfast and coffee every day, additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.

ROLE AND RESPONSIBILITIES (include but are not limited to):

The Onboarding specialist will play a crucial role in ensuring that all new clients meet the organization's compliance standards and regulatory requirements. The role involves conducting customer due diligence (CDD) and enhanced due diligence (EDD) as part of the onboarding process. The ideal candidate will have a strong understanding of anti-money laundering (AML) regulations, financial crime risks, and KYC procedures.

• Take ownership of the new client account opening process, performing KYC reviews and due diligence for individual, corporate, and institutional clients.
• Verify customer identification and documentation to ensure compliance with internal policies and external regulatory requirements.
• Conduct risk assessments to categorize customers into appropriate risk levels.
• Identify and escalate potential red flags, including adverse media, PEP (Politically Exposed Person) status, or unusual activity patterns.
• Ensure compliance with AML, CFT (Counter Financing of Terrorism), and KYC regulations.
• Assist in updating policies and procedures to align with evolving regulatory requirements.
• Collaborate closely with internal teams such as Compliance, Legal, and Risk Management.
• Liaise with external stakeholders as necessary.
• Accurately update new client information in relevant systems (back office, online trading platforms).
• Address internal queries related to customer onboarding and maintenance, emphasizing first-time accuracy.
• Support client-facing teams to deliver a consistently high-quality customer experience.

KEY SKILLS AND EXPERIENCE

• Education: Bachelor’s degree in Finance, Business, or a related field (preferred).
• Experience: 2-3 years in KYC and AML onboarding.
• Technical Skills: Proficient in using screening tools for PEP screening and adverse media checks.
• Attention to Detail: Strong focus on accuracy and thoroughness.
• Communication: Excellent verbal and written communication skills.
• Teamwork: Ability to collaborate effectively with team members and key stakeholders across departments.
• Workload Management: Capable of handling high volumes of processing to meet service level agreements.
• Industry Knowledge: Basic understanding of stockbroking back-office processes (advantageous but not essential).
• Process Improvement: Skilled in identifying areas for improvement and communicating requirements to business analysts or development teams.
• Client-Centric Approach: Operates with integrity and a strong client-focused mindset while maintaining regulatory compliance.

KEY OBJECTIVES/KPIS

• As per performance review

COMPETENCIES

• Communication
• Teamwork
• Customer Focus
• Resilience & Adaptability
• Problem Solving

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.