SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we’re looking for
Our Onboarding team ensures that our customers achieve their desired outcomes and get value from the solution. This is done by ensuring a successful onboarding period, guiding and assisting in the adopting of the platform, and ultimately guiding customers towards getting the most value from using SurveyMonkey. We do this through customer engagements at essential points in the customer journey.
As an onboarding specialist for SurveyMonkey Enterprise, you will ensure our Enterprise clients are successfully onboarded to our solution. Your skills in communication, critical thinking, problem-solving, and collaborative work make the difference between a satisfied client and one who is shouting from the rooftops.
What you’ll be working on
- Onboard clients to satisfy their processes, rules and other requirements
- Drive accelerated time to value and use of the platform through outreach, monitoring of customer adoption, and feature promotion
- Gather client goals with the product and ensure the client is set up to meet those goals beyond the onboarding journey
- Work with technical customer success managers regarding our requirements for integrations, single-sign-on, and more
- Manage multiple accounts, deadlines, and milestones while ensuring departmental Service level agreements are met
- Track and communicate client issues and troubleshoot and resolve problems
We’d love to hear from people with
- 1+ years of experience building strong client relationships and effectively managing client expectations.
- Are comfortable initiating and engaging in conversations with clients over the phone.
- Possess experience in configuring business logic within a web-based platform.
- Understand key aspects of the project lifecycle, including defining requirements, reviewing functional specifications, creating and executing test plans, providing user training, and supporting deployment.
SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.
Please apply using an English version of your resume/CV.
#LI - Hybrid
Why SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
What We Do
We're on a mission to help people turn their curiosity into action. SurveyMonkey is the world’s leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask more. Know more. Do more.
