Senior Onboarding Specialist (Software Implementation)

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. We are committed to this mission to become the leading Inventory Management Software brand in the world.

Serving over 8,000 customers globally, processing more than 125 million orders per year, and supporting over $35B of Gross Merchandise Value, Cin7 has been rated best overall in inventory management software in 2024 by Forbes Advisor.

How you'll make an impact:

As an Onboarding Specialist at Cin7, you’ll provide unparalleled project management for our customers who have purchased the Cin7 solution to get it up and running. You’ll empower them to streamline their businesses by managing all implementation aspects, including scoping, timeframes, quality assurance, training, liaising with stakeholders, integrating the solution into their infrastructure and workflow, and process mapping for efficient product usage. Our goal is to build the best customer onboarding department on the planet, and you will help us do that!

Here’s what you’ll do in this role:

• Create scoping documents and plans to ensure project delivery and solution integration happen in a timely fashion. 
• Develop trusted customer relationships through professional, reliable, and authentic interactions.
• Assist with efficient data transfer while providing the best possible workarounds and practical solutions for the customer’s process.
• Deliver effective customer training via the Cin7 help site, videos, or booked meetings.
• Guide clients through the installation of additional software or applications to assist with the integration of the purchased product.
• Provide support and guidance to customers to resolve technical issues encountered during the onboarding process, taking pride in an expedited response to inquiries.
• Test the efficacy of the onboarding process against performance objectives for the purchased solution.
• Create and update technical documentation for the company’s self-service knowledge base.
• Meet the KPIs set by the manager and any other requirements as needed.

Here’s what you’ll bring with you:

• Project Management experience and the ability to manage 15+ small-medium sized projects at any given time.
• Outstanding communication and conflict resolution skills
• A professional, reliable disposition, with the ability to deliver a high standard of customer service; comfortable working independently.
• A customer service champion mentality with a love for seeing your customers thrive
• Self-motivation, strong organizational skills, and the ability to be proactive in progressing multiple onboarding projects at the same time.
• A passion for always bringing your best to any task.
• Technical skills to solve problems and implement changes.
• Comfort with public speaking and leading group onboarding sessions with up to 15 customers.

Customer Voice:

• Advocate for customers' needs within the organization, ensuring their voices are heard across cross-functional teams, including product, engineering, and support.
• Gather and communicate customer feedback to drive product improvements and ensure customer-centric product development.
• Create and maintain channels for customer feedback, ensuring that onboarding and implementation reflect customers' changing needs and challenges.
• Develop customer success stories and leverage them to promote the onboarding team's impact across the organization, sharing valuable insights for process improvements.

Industry Expertise:

• Experience in onboarding or supporting inventory management solutions or ERPs, ideally including Cin7 or a similar inventory management system.
• In-depth knowledge of inventory management processes, warehousing, supply chain management, backend retail, or wholesale operations.
• Knowledge and understanding of the eCommerce ecosystem our customers employ - accounting (QuickBooks, Xero), commerce (Amazon, Shopify, Woo, EDI, etc.), and shipping solutions (3PL, ShipStation, EasyPost, etc.)
• Understanding of customers' unique needs and challenges in inventory management software, with the ability to speak the language of supply chain professionals.

In return, we offer:

• Competitive benefits include medical, dental, vision, and a 401k company match program.
• A flexible PTO policy allowing you the time you need to recharge.
• A diverse team, where everyone helps each other and inclusion is a core value.
• Remote work flexibility allows you to maintain a work-life balance in a way that suits your needs.
• Frequent company-sponsored events so you can get to know your coworkers.

Why CIN7?

CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company. 

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.