Role Summary:
Our Onboarding Specialists are responsible for the training and stewardship of new restaurant partners to inKind’s platform. Ensuring a smooth product implementation and configuration helps set our partners up for success. The Onboarding Specialist will learn the restaurant's business goals and teach partners how to utilize inKind in a simple and effective way, acting as the main point of contact for our restaurant partner’s inquiries, issues, and feedback during the launch cycle.
Who You Are:
- Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers
- A strong communicator who is able to efficiently work with external stakeholders and internal teams to quickly execute onboarding processes
- An eager and enthusiastic learner who enjoys working within a team
- Adaptive, organized, and eager to learn new technologies and systems
- A natural problem solver and creative thinker
Responsibilities/Essential Functions:
- Coordinate the onboarding and training of Restaurant Partners to inKind’s platform
- Manage personal queue of new projects, new location requests, and maintenance requests
- Serve as a subject matter expert on the implementation of inKind’s Restaurant Partner products and services
- Work cross-functionally with other departments to refine existing processes pertaining to the partner experience
- Build relationships with external inKind partners to improve our implementation process for users
Minimum Qualifications:
- Bachelor’s Degree + minimum 1 year of relevant experience
- Experience working with team collaboration and presentation tools such as Google Suite, Slack, Asana, Cordial, Keynote, etc.
- Experience with project management, account portfolio planning, and/or prioritization
Preferred Qualifications:
- Experience working with restaurants or food-related entities/clients
- Experience working in a training or operational capacity is a plus
Work Environment:
- This is a remote position that is expected to maintain a 9am-5pm PST schedule of availability
Some of our Benefits:
- Generous PTO and company holiday policy + company paid Short Term Disability
- 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
- Child Care Benefits and generous parental leave
Salary:
- $70,000-$80,000, DOE
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What the Team is Saying
What We Do
inKind's mission is to support the success of independent restaurants and hospitality groups by providing funding and enriching customers' dining experiences with the inKind platform.
At inKind, we believe restaurants are integral parts of our communities, and recognize the economic realities of being a successful operator. To better support hospitality ventures, we created a unique funding model that focuses on ensuring the success of our partners and providing customers a way to discover new restaurants nationwide.
Why Work With Us
We are a team of passionate foodies focused on creating a lasting impact for the restaurant industry. Our team celebrates diversity, encourages collaboration, and shares meals to imagine the most innovative and modern solutions for the food & beverage landscape. If you feel inspired by our vision, we’d love to hear what we could put on your plate.
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inKind Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a very collaborative culture and like working cross-functionally. We enjoy perks such as company-provided daily lunches, office dinners and happy hours, a dog friendly office space, an amazing snack and coffee game, and paid parking!
