Onboarding Consultant

Taxback International is a leading global VAT solutions provider. Our integrated technology streamlines the processes of global VAT compliance, recovery & payment for Enterprise and Medium sized businesses worldwide.

Taxback International is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 9 consecutive years, a “Best Workplace for Women” for the past 5 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the past 4 years.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. In Bulgaria alone, we have 850 + employees across our offices in Varna, Veliko Tarnovo and Shumen and we’re continuing to grow!

TBI are delighted to be able to give you the opportunity to join us at a time of significant growth within the company. Focusing predominately on our ground-breaking VAT platforms you will experience the excitement of a fast-moving stimulating environment where learning and cross departmental collaboration is key.

As a provider of one of the most integrated VAT platforms on the market, you will be engaged in enabling all aspects of the implementation lifecycle and enhancing the customer delivery experience, while working with some of the most experienced individuals in the industry. TBI has a proven record of software development and successful delivery of solutions to its many blue-chip clients globally.

To support ongoing growth within the organisation, we are seeking to recruit a result orientated Onboarding Consultant to onboard clients onto our platforms. The successful candidate will be supported by a dedicated team and provided with the necessary training on the products, and an introduction to the TBI implementation methodology.

This role offers an opportunity to work with our vast array of clients, outstanding software, and to support our exceptional professional services teams within the organisation.

What you will be doing:

• The successful candidate will liaise with a diverse client portfolio to understand their business requirements while delivering an industry leading onboarding experience.
• Key contributor to internal enablement initiatives.
• Ensure that delivery of software is to the agreed high standards and scope as per the TBI implementation methodology.
• Support new and existing system onboarding projects.
• Implement enhancements and new features within existing client sites.
• Implement full project lifecycles, from initiating a project, client training, implementation, UAT support and live running as per the SAAS implementation methodology.
• Deliver application training to client.
• Provide analysis and recommendations to our product teams.
• Continually feed into the onboarding strategy of continuous improvements.

The skills that you have:

• Minimum of 3 years’ experience in Systems Implementation or Technical Consultancy working in a Large Consultancy, Fin-Tech or similar environment.
• Demonstrated success delivering projects and\or software in the technology sector.
• Must be able to communicate effectively and confidently with users, team members, clients and management.
• Must be flexible and willing to undertake a wide variety of challenging tasks, including internal initiatives.
• A can-do attitude with excellent teamwork skills, who can work efficiently as a team player and contribute to team effectiveness.
• Strong personal desire to contribute positively and pro-actively to a growing team.
• Ability to work on own initiative and ability to influence cross-functional teams without formal authority.

At Taxback International, We are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

• Flexible Working Policy with a combination of remote and office working
• Multisport Cards
• 22 Annual Leave Days for all employees plus additional days with length of service
• Lifework days: ½ day each quarter to get your life work done
• Flex hours where you can work your 5 days across 4.5 days
• Additional Health Insurance including dental and vision care
• Team Buildings & Parties
• Life Insurance
• Refer a Friend Bonus
• Discounts across various stores, theatres, restaurants
• Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
• CluneTech Life – corporate wellness program
• Monthly Food Vouchers
• Company Paid Trainings & Learning Accounts
• #OneTeam Awards and Annual Employee of the Year Awards
• Milestone Recognition Program
• Free Sports: Football, Tennis, Volleyball
• Employee Assistance Program
• Meeting Free Days – a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done!
• Compassionate Leave: up to 4 weeks paid leave for the loss of a loved one
• Compassionate Leave for pets: up to 2 days
• 5 days company-paid Miscarriage / Pregnancy Loss Leave (applicable for partner also)

We would like to thank you for your interest in this role. Please note that only shortlisted applicants will be contacted for an interview.

At Taxback International, we’re proud to be an equal opportunities employer. Qualified applicants will be considered without discrimination on the basis of gender, marital status, family status, sexual orientation, religion, age, disability and race. This position is also suitable for individuals with permanent impairments (with ≥50% incapacity) who have no medical preventatives to be employed.

Please note that when applying for a position with CluneTech, you voluntarily submit your personal data. This data will be processed for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data.