Onboarding Analyst

AstroPay is seeking an Onboarding Analyst to join our dynamic team. In this role, you will support the onboarding and review of institutional accounts across our global operations, including the Isle of Man (IOM), Argentina, Brazil, Denmark, and Colombia. The ideal candidate will ensure compliance with regulatory requirements and internal policies while delivering exceptional service to our institutional clients. This is an exciting opportunity to contribute to AstroPay's mission of providing secure and efficient financial solutions in a rapidly evolving industry.

Key Responsibilities:

1. Onboarding and KYC Reviews:

• Support the onboarding process for new institutional clients, ensuring all required documentation is collected and verified.
• Conduct thorough KYC reviews to assess and verify the identity of institutional clients in accordance with regulatory standards and company policies.
• Coordinate with local compliance teams in IOM, Argentina, Brazil, Denmark, and Colombia to ensure consistent application of KYC procedures.

2. Documentation and Compliance:

• Ensure all client documentation is complete, accurate, and up-to-date.
• Maintain detailed records of KYC reviews and decisions, ensuring they are easily accessible and auditable.
• Stay informed about regulatory changes and updates in the jurisdictions covered, adapting processes and policies as necessary.

3. Risk Assessment and Management:

• Identify and assess potential risks related to institutional client onboarding and KYC processes.
• Escalate high-risk cases to senior management for further review and decision-making.

4. Team Coordination and Training:

• Provide guidance and support to local compliance teams to ensure a thorough understanding of KYC requirements and procedures.
• Foster a collaborative environment and ensure effective communication between the global compliance teams.

5. Client Interaction:

• Serve as the primary point of contact for institutional clients during the onboarding process.
• Address client inquiries and concerns related to KYC requirements and documentation.
• Work closely with the sales and relationship management teams to provide a seamless onboarding experience for clients.

6. Customer-Centric Responsibilities:

• Develop and maintain strong relationships with institutional clients, ensuring their needs are met promptly and effectively.
• Actively seek feedback from clients to improve the onboarding process and overall client experience.
• Ensure a high level of customer satisfaction by providing timely and accurate information to clients.
• Handle client issues and complaints professionally and escalate them as necessary to ensure resolution.

7. Reporting and Analytics:

• Prepare regular reports on the status of onboarding and KYC reviews, highlighting key metrics and any issues or delays.
• Utilize data analytics to identify trends and areas for improvement in the onboarding process.

Qualifications and Skills:

• Strong understanding of KYC, AML, and regulatory requirements across multiple jurisdictions.
• Minimum of 2-3 years of experience in financial services, with a focus on institutional onboarding or compliance.
• Excellent organizational and communication skills, with the ability to manage multiple priorities effectively.
• Detail-oriented with the ability to analyze and interpret complex data.
• Familiarity with global operations and regulatory environments in regions such as LATAM and Europe is a plus.
• Proficient in using compliance tools, databases and CRM systems.
• A proactive, solutions-focused mindset with the ability to work both independently and as part of a team.

Nice to have:

• Spanish as a Second Language: Ability to communicate effectively with Spanish-speaking stakeholders and partners in LATAM regions, enhancing cross-border collaboration.
• Experience with Compliance Monitoring Tools: Familiarity with specific platforms like Lexis Nexis or WorldCheck.