Omnicommerce Strategy Lead

Company Description

About Grab and our workplace
Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the Team:
As part of the Thailand Deliveries team, Omnicommerce is a growing team responsible for creating Grab’s dine-out solutions in the market where restaurants find success by being on our platform. 

This role grants you the opportunity to influence the expansion of significant Omnicommerce business lines such as Dine Out Deals. Furthermore, it paves the way for you to manage growth projects and make long-term, forward-thinking decisions for Omnicommerce business, from conceptualization, strategizing, and planning, all the way to execution. We believe in the power of collective ideation and value every team member's input as we continue on our journey to transform the future of Omnicommerce.

Get to know the Role:
We are in search of a dynamic and experienced professional to take on the role of Omnicommerce Strategy Lead. This role will primarily involve supporting the expansion and growth of Grab’s Omnicommerce business in Thailand. You will find yourself part of a lean, agile team setup, working in close collaboration with other departments to drive P&L growth, as well as achieve pivotal performance metrics.

The day-to-day activities:

• Business Management: Lead the growth of the Omnicommerce business in TH, ensuring the proper execution of business plans and achievement of financial targets.

• Performance Tracking: Regularly prepare and present reports on business performance, using data to drive business plans and communicate effectively with internal stakeholders.

• Strategic Planning: Develop and execute Grab's TH Omnicommerce strategy aligning with the company's overall objectives. Recognize market opportunities, trends, and customer insights to usher in user growth and revenue.

• Conduct Analyses & Develop Insights: Evaluate business performance, user behavior, and competitive landscape to generate insights that influence business decisions.

• Stakeholder Management: Foster robust relationships with internal and external stakeholders, ensuring objectives and deliverables are clearly communicated and aligned.

• Product Development: Work closely with the Regional team, providing inputs to design and enhance our omnichannel solutions, making sure they cater to local customer needs and expectations.

Qualifications

The must-haves:

• Minimum of 3 years experience in high-performing environments such as management consultancy or e-commerce. Specific experience in merchant omnicommerce operations is a strong plus.
• Solid analytical skills, and comfort with data and numbers, with SQL or Python abilities being a significant plus.
• Demonstrated structured thinking, process-driven mindset, and meticulous attention to detail.
• Excellent interpersonal skills capable of influencing cross-functional teams.
• High adaptability, with the ability to transition swiftly between strategic thinking and tactical action.
• Thrives in a fast-paced, dynamic environment and possesses a ready-to-hustle attitude.
• A bachelor's degree with a strong academic track record 

Additional Information

Benefits at Grab:
We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.