Omnichannel POS Product Specialist

Department: Business Excellence

Reports to: Product Owner Omnichannel POS

Location: North Vancouver, B.C.

Your Opportunity at ARC’TERYX:

The Omnichannel Project Specialist will represent Arc’teryx business needs in the Omnichannel systems existing and future projects, including identifying and implementing additional software solutions as needed. As the Omnichannel POS Product Specialist on the Omnichannel team, you will provide department specific needs, work with consultants and overall company to identify best in class solutions, coordinate departmental work for the projects, provide input on whether proposed solutions meet needs, and coordinate implementation of the new solution(s). You will help manage existing system capabilities to best meet business operational and financial targets while liaising with cross functional partners to achieve a consistent guest experience. 

This role is primarily based out of our North Vancouver office and is open to hybrid or remote work. Candidates must be eligible to work in Canada. 

Meet Your Future Team:

The Retail Strategic Initiative team fuels business growth by delivering cutting-edge technology& programming. At the intersection of business excellence and retail innovation, this team collaborates across departments to create impactful, guest-focused tech solutions. 

If you were the Omnichannel Project Specialist now, here are some of the core activities you would be doing: 

• Partner in defining the business requirements for Omnichannel with upcoming features, enhancements and system upgrades for Point of Sale, Omnichannel & ERP
• Supporting the overall business readiness prior to and post project go-live on behalf of DTC teams, representing all key stakeholders to ensure an effective implementation
• Identifying where gaps exist between Omnichannel business requirements and system implementation or configuration
• Documenting the current and future state of business processes affected by Omnichannel software conversion or cross functional business changes
• Identify operational changes between current and future state Retail/Omnichannel Systems and supporting systems, including new required processes
• Maintaining and monitoring existing system configuration and programing to achieve company goals and objectives
• Working cross functionally with all other departments involved to drive a common business design and data consistency
• Conveying the end-state consistently to the project team and notify project leadership of any challenges to the plan
• Working closely with the internal and global project teams to ensure that the project stays on track. Communicate project status and potential roadblocks to project leadership
• Supporting in identifying the required information for a scalable and interconnected system landscape with the long-term vision at the heart of decision making.
• Support with determining the optimal go live strategy for different modules.
• Preparing and executing User Acceptance Testing and validate test transactions.
• Working closely with BI teams to identify requirements and ensure data consistency.
• Participating in discovery sessions to determine future capabilities. 
• Lead feedback sessions with users and cross functional teams. 
• Participate in backlog grooming
• Define acceptance criteria for user stories
• Work with vendor & consultants to prioritize business needs (features/roadmap) 

Are you our next Omnichannel Product Specialist? 

• You have 3+ years work experience within a Retail/Omnichannel support function 
• You have experience in developing reports for analysis and decision making 
• You have prior implementation experience 
• You have strong Product Management skills 
• You have a drive to learn and participate 
• You are an excellent collaborator while also able to work effectively with a team 
• You are adaptable and forward thinking 
• You have solid knowledge of point of sale, ERP systems and order management processes 
• You are able to step in and take charge with minimum instruction 
• You are able to prioritize and manage multiple tasks within tight deadlines 
• You have advanced analytical skills with a strong aptitude for spreadsheets 
• You have excellent written and verbal communication skills, and exceptional attention to detail 
• You are able to travel internationally as required 
• You are proactive in identifying the root cause of issues and developing solutions 
• You remain highly flexible and adaptable when faced with ambiguity 
• You are able to balance autonomy and collaboration 
• You inspire breakthrough thinking and continuous improvement 
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right 

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. 

Join us in creating positive change in ourselves, our communities, and the world. 

Live it. Get out there - the mountains make us better 

Disruptive evolution. In pursuit of better. Always. 

Commit. We set bold objectives and see them through.