We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets.
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let’s start with the role:
The Ombudsman Manager will play a strategic role in managing and resolving customer disputes, ensuring accuracy and effectiveness. They will be responsible for leading continuous improvement initiatives, addressing systemic issues, and managing the BPO’s performance from a qualitative perspective.
Furthermore, this role will collaborate with internal stakeholders to develop action plans focused on enhancing customer experience and improving internal processes.
As an Ombudsman Manager you will:
- Manage continuous improvement initiatives to address and solve systemic issues;
- Serve as a customer advocate focused on enhancing the customer experience;
- Analyze complaint trends and develop targeted improvement action plans;
- Lead continuous improvement meetings with Kaizen stakeholders and managers;
- Monitor ombudsman complaint trends;
- Lead meetings with Kaizen stakeholders at management level.
What you’ll bring:
- Previous experience managing customer experience departments;
- Experience working for Ombudsman centers will be considered a plus;
- Strong communication skills;
- Bachelor’s degree (must be completed);
- Professional-level English proficiency.
Kaizen Gaming Perks
💸 Competitive salary package and bonus scheme;
👩⚕️ Private health insurance for you and your family;
💰 Monthly meal allowance;
🏃 A buddy will support you with your onboarding;
📚 Unlimited access to Udemy & continuous training for all your learning and development needs;
⭐Clear career paths and a developmental 360° feedback framework.
#LI-Hybrid
#LI-Promote
We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
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What We Do
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. Why work with us Tech the Ride | Our Adventure We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment. Pick #oneteam | Our Culture We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as #oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done. Level up | Our Growth We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach. Press Play on Potential! Join our #oneteam
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