Office Manager, Workplace Experience – New York & San Francisco

Company Description

Make an impact at a global and dynamic investment organization

When you join CPP Investments, you are joining one of the world’s most admired and respected institutional investors. With more than $600 billion in assets under management, CPP Investments is a professional investment management organization that globally invests the funds of the Canada Pension Plan (CPP) to help ensure it is financially sustainable for generations of working and retired Canadians.

CPP Investments invests across regions and asset classes to build a globally diversified portfolio. It holds assets in public equity, private equity, real estate, infrastructure, and fixed income, and the CPP Fund is projected to reach $3 trillion in assets by 2050. The organization is headquartered in Toronto with offices in Hong Kong, London, Mumbai, New York City, San Francisco, São Paulo, and Sydney.

CPP Investments successfully attracts, selects, and retains talented individuals from top-tier institutions worldwide. Join our team for access to:

• Stimulating work in a fast-paced and intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Diverse and inspiring colleagues and approachable leaders
• A hybrid-flexible work environment with an emphasis on in-person collaboration
• A culture rooted in principles of integrity, partnership, and high performance
• An organization with an important social purpose that positively impacts lives

If you have a passion for performance, value a collegial and collaborative culture, and approach work with the highest integrity, invest your career here. 

Job Description

The Workplace Experience team is an essential part of CPP Investments’ Global Corporate Services team. We operate and maintain our physical spaces to enhance the workplace experience, maximize productivity, collaboration, and flexibility, support sustainability goals, and ensure accessibility and inclusion for all staff and visitors.

Job Summary

As an Office Manager, Workplace Experience, you will oversee CPP Investments’ corporate workplaces and premises in New York and San Francisco. Your responsibilities will encompass all office operations, facility infrastructure, procedures, and processes, ensuring the effective management of daily activities and long-term initiatives. You will play a crucial role in maintaining an organized and efficient work environment, supporting the productivity and success of the entire team. Additionally, you will drive an enhanced workplace experience through active engagement and the delivery of centralized programs and services. Your efforts will ensure the delivery of an inspiring and energizing workplace that optimizes operational effectiveness, adapts to the evolving needs of the organization, and supports a best-in-class employee experience.

Accountabilities

Oversee all daily operations in the New York and San Francisco offices, ensuring an exceptional workplace experience that fosters cross-Fund collaboration and employee engagement. Manage multiple projects and activities, optimize business operations, and implement workspace strategies within the region.

• Lead, motivate, and develop a diverse, high-performance team of workplace professionals across various locations, delivering service excellence.
• Manage all facility-related functional and operational issues, handling day-to-day operations and emergencies as required. Oversee all facility maintenance and repairs, coordinating with service providers to ensure timely and high-standard completion of maintenance and repair work.
• Supervise the daily operations of the team, ensuring prompt and accurate resolution of all daily and cyclical activities.
• Develop and implement operational procedures and processes to ensure efficient and effective team and facility operations.
• Oversee financial management within the region, including budgeting, forecasting, and financial analysis.
• Analyze and monitor operational costs to ensure the region operates within budget. Provide monthly budget variance reports and information for preparing the overall annual operational and capital budget.
• Drive excellence in the Workplace Experience within your region, focusing on improvements that are reflected as an increase to the WE survey score.

Qualifications

• Undergraduate degree or college diploma in a related field, or equivalent relevant experience.
• 5+ years of relevant experience in Facilities Management, Office Services, or Workplace Experience. This should include a mix of facility management/infrastructure experience and front line reception/office manager/hospitality roles.
• At least 1 year of experience leading a team, preferably across a varied geographic area.
• Exceptional interpersonal skills and a proven relationship builder who develops lasting, positive, and value-adding relationships.
• Experience leading business transformation initiatives to improve operational efficiency and effectiveness.
• Proficiency with Outlook, MS Word, and Excel, including the ability to create, maintain, and analyze budgets and financial data.
• Experience working in a dynamic environment with the ability to handle multiple tasks and prioritize to ensure service excellence.
• Proactive self-starter who initiates ideas and owns and delivers work that adds value to the Fund and contributes to CPP Investments' business objectives.

Additional Information

Visit our LinkedIn Career Page or Follow us on LinkedIn. #LI-AM1 #LI-Onsite 

The salary range for this position is $97,000 - $145,000 USD

US state/city legislation requires CPP investments to include a reasonable estimate of the compensation range for this role. The base salary range shown here is a reasonable expectation for the posted role and is part of a competitive total rewards package which includes comprehensive benefits, a performance-based incentive plan, a 401 (k) plan and paid time off. Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to, experience and expertise.

At CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.

Our Commitment to Inclusion and Diversity:

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.

Disclaimer:

CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.