OES Technical Training Administrator

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe.

Welcome to Bosch.

Bosch UK and Ireland, we are one of the world's leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions.

We have always focused on improving the quality of the life of people, providing newer revenue-generating opportunities, and improving operational efficiencies for enterprises through an array of solutions. With our unique ability to offer end-to-end solutions that connect Sensors, Software, and Services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes.

Job Description

Mobility is changing all over the world. Passenger cars and light commercial vehicles will continue to play a central role in mobility of the future. Bosch is driving progress in this segment with innovative ideas and advanced technology for greater safety, efficiency, sustainability, and driving pleasure.

To work with all Stakeholders to effectively support the day-to-day office procedures, administration and production of reports for the Renault technical training programme in the UK. This is a critical role for the data input and quality assurance procedures and processes to meet all requirements of Renault UK and their dealer network.

Key Duties and Responsibilities:

• Maintain regular contact with all Renault technical training stakeholders including Renault UK and the Dealer network managers and delegates through e-mail and telephone calls
• Support the filling of all technical training courses to ensure compliance with the minimum fill rates expected by the client and to meet utilisation targets
• Produce accurate client reports on a daily, weekly and monthly basis using excel and PowerBi
• Support training compliance by following process and accuracy in all work and data entry
• Produce reports and KPI’s for management information and review
• Produce and maintain staff guidance documents to support consistency and accuracy of process
• Support the Internal Quality Assurance and Operations teams, in the engagement and use of data
• Support any data or systems related activities necessary for the maintenance of client reports
• Liaise with, and support, the Quality Manager and other stakeholders to ensure quality assurance is maintained across all technical training documentation
• Support with client / programme requests
• Support with organising ad-hoc events and team meetings
• Attend any relevant team and operational meetings
• Support the Senior Administrator with any purchasing/invoice requests
• Support the Technical Trainers, and any other required general administration and office procedures

Specific Requirements:

• Throughout the delivery of duties, reinforce the technical attributes / attractiveness of Bosch products and services where applicable and promote Bosch training solutions
• Use data to accurately present the current and future training requirements for Bosch management and Client review

Qualifications

The job holder will:

• Work in accordance with the values and philosophy of Bosch e.g. mission statements, environmental endeavours, Health and Safety
• Contribute towards the esteem held by the Bosch brand
• Effectively and efficiently use all Bosch resources and costs within his/her influence
• Manage their time in line with the prevailing priorities set through business demands
• Contribute towards the construction and implementation of departmental and divisional business plans

Knowledge, Skills and Qualifications:

• Direct experience of data systems is essential, including Excel and PowerBi
• A good level of education with strong proficiency in English, Maths and a good working knowledge of MS applications and data applications
• Must be able to prioritise own workload and meet target deadlines
• Able to work in an organised manner and to solve problems and react to situations quickly
• Professional and Confident communicator both written and verbal

Key Qualities:

• Possess strong organisational skills
• Use balanced judgement and informed decision making in the delivery of their duties
• Display, at all times, a customer oriented, service provider attitude and be a positive ambassador for the company
• Take ownership of customer queries. Think partnerships. Work collaboratively with all members of the Bosch Mobility Aftermarket (MA) business.
• Understand the goals and operating targets of the business and the way in which they contribute towards the success of Bosch MA within the UK
• Engage in the process of improving our business processes by contributing ideas and suggestions
• Communicate proactively and effectively at all levels, both externally and internally
• Be determined, energetic and flexible

Additional Information

On offer is a competitive salary and pension contributions. With a great package of benefits including annual bonus, a health cash plan, life assurance and other discounted benefits. We will also provide many opportunities for personal and professional development.