OE Customer Quality Engineer

OE Customer Quality Engineer.

What you will do:

Provide quality leadership to OEM customers by serving as liaison for customers on key customer quality deliverables and expectations. Facilitate strategies for customer communications that ensure Clarios’ cross functional team alignment while maximizing value to customers. Work with internal teams to ensure compliance with Customer Specific Requirements (CSR), customer change management, product qualification requirements, and product non-conformance. Conduct business with customers in professional manner that facilitate a positive customer experience and establishes goodwill between Clarios and OEM customer teams.

How You Will Do It 

• Build Relationships & Communication: Develop strong customer relationships and communication strategies for timely, professional responses.

• Cross-Functional Alignment: Align internal teams on customer quality topics and generate consistent communication packages.

• Customer Reporting: Standardize expectations for customer report-outs and coordinate plant/cross-functional input.

• Issue Resolution: Lead problem-solving initiatives (8D/5-Why) and ensure timely resolution of customer quality concerns.

• Quality Alerts & Compliance: Generate Quality Alerts/CARs and verify process/system sustainability.

• PPAP & Change Management: Oversee PPAP documentation, testing, and CSR compliance for product/process changes.

• Customer Audits: Coordinate customer on-site visits (Run @ Rate, STAR Audits) and ensure open issue resolution.

• Risk Mitigation: Provide technical expertise to mitigate risks and quality escapes.

What We Look For

• Education: BS in Engineering, technical degree, or equivalent experience.

• Experience: 6+ years in technical customer support (Automotive OEMs), with proven ability to navigate complex organizations.

• Quality Systems: Experience with ISO 9001/TS16949 and continuous improvement methodologies.

Preferred 

• Automotive Expertise: 4+ years in automotive, battery systems, or electrical fields.

• Core Tools: Proficiency in FMEA, SPC, MSA, APQP, and OEM CSR requirements.

• Problem-Solving: Skilled in 8D, 5-Why, Ishikawa analysis, and program launch processes.

What we do here

Our Florence, South Carolina distribution center charges, packages, and ships the batteries used in cars, boats, and motorcycles. We have been here since 2007 and now employ more than 285 people and operate six days per week. We are actively involved in our local community and received the United Way Campaign Excellence Award annually since 2015. Our employees also support the American Heart Association.

What you get:

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, perks, and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide market share leadership
• HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
• Clarios has been recogizned as one of 2024's Most Ethical Companies by Ethisphere. This prestigious recognition marks the second consecutive year Clarios has received this distinction. 

Who we are:
Clarios is the force behind the world’s most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials—setting the standard for sustainability in our industry. At Clarios, we’re not just making batteries; we’re shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios—where your power meets endless possibilities.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing [email protected]. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.

A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.