In charge of supporting the team on the day-to-day tasks regarding reports, performance, development, administration and improvement of the monitoring tools.
· Provide on-site support to the NOC engineers to ensure the different tasks are being executed according to the standards, metrics and SLAs established for the department.
· Act as support for complex escalations for product & production issues.
o Lead the team towards accomplishing solid & comprehensible escalations to internal & external parties, well done troubleshooting, excellent problem analysis, etc.
o Enforce the team’s decision making for critical situations impacting the business continuity.
o Make sure the communication between the different shifts is accurate and transparent.
· Create and work performance reports for team members and management.
· Responsible of keeping track of NOC technician’s performance and development plans
o Work with engineers to identify improvement and development areas, provide feedback, set improvement timeframes and facilitate the resources needed to accomplish objectives.
o Schedule and conduct feedback sessions (1 on 1’s) on a regular basis with members of the team.
· Follow up on performance development on a regular basis. Identifying their weaknesses and work with them towards improvement
· Handle NOC technician’s performance reviews and yearly objectives.
o Constants follow up to make sure goals are reachable and accomplished.
· Look constantly for development as well as continuous improvement for the entire team.
· NOC monitoring tools administration
o Guarantee the NOC team has everything they need in terms of monitoring, to make sure their job is performed the best possible.
o Make sure all monitoring tools are always updated. Bring up and/or develop improvements if needed.
o Main tools: Solarwinds | ICINGA | Kibana | Uptrends
· NOC Senior tasks main responsible
o Monthly patching administration
§ Monthly calendar creation
§ Patching cycles monthly distribution among the different NOC Seniors
§ Ensure all different patching cycles are executed in alignment with the documented standards.
o Monthly SQL reconciliation administration
§ Ensure all reconciliation events are executed in alignment with the documented standards.
§ Ensure all in-scope weekly events are reconciled.
Lead monthly patching & SQL reconciliation procedure walkthroughs with internal & external auditors as needed
· Microsoft SQL (Basic queries)
· Microsoft Server
o Basic windows server : 2008 -2022 administration
o Monitoring windows server
o Troubleshooting OS level issues
§ DNS | DHCP | IIS
· Monitoring Solutions
o Solarwinds | Opsgenie | ICINGA | Uptrends | KIBANA /ELK
· Fluent in English (Advanced)
o Ability to communicate effectively over the phone or video conference
o Formal documentation tasks in English is required
· Other technical skills desired
o VMWare
§ Basic understanding of VMWare and experience
o Networking
§ Understanding of TCP/IP
o Security
§ Familiarity with PCI and SOX
ITIL Framework
Education
· Bachelor’s in computer science, information Technology, or a related discipline
· Working experience leading a team is a plus
· Technical background is a plus
40 hours per week
2 days off
Life insurance 100% covered
50/50 Health insurance (optional)
50/50 Half scholarships (option)
Annual salary appraisal
Internal savings and credits association
Christmas bonus above the law
Top Skills
What We Do
epay, a segment of Euronet, Inc. (NASDAQ:EEFT), is a leading global provider of payment processing and prepaid solutions that processed more than 3.8 billion transactions in 2023. The company has built an extensive network of retailer touchpoints with more than 800,000 point-of-sale terminals in 63 countries that connects brands with consumers all over the world. The company offers a diverse ecosystem of services, products and solutions supporting the distribution of Payment and Branded Payments for more than 1,000 brand partners via Commerce, eCommerce and mCommerce solutions
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