About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose - Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
Get to Know our Team:
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.
The Opportunity:
We are seeking a New Hire Experience Analyst/Senior Analyst to play a pivotal role in enhancing the onboarding journey for new hires at Agoda, extending beyond their first day. This role is ideal for a service-minded professional who thrives in dynamic environments and is committed to ensuring a seamless and engaging start for our new joiners. You will be instrumental in managing and optimizing the onboarding experience, driving operational efficiencies, and leading strategic initiatives that align with Agoda's People team priorities.
In This Role, You’ll Get To:
- Oversee and manage the Day One Onboarding Program for new hires, ensuring a smooth and engaging introduction to Agoda.
- Drive the implementation and continuous improvement of the onboarding process, aligning it with Agoda's People team objectives and overall business needs.
- Collaborate with cross-functional teams to enhance the onboarding journey, ensuring it is comprehensive and supportive of new hires' integration.
- Identify and implement operational efficiencies within the onboarding process to improve the overall experience for new employees.
- Monitor and evaluate the effectiveness of onboarding programs, using feedback and data to make informed improvements.
- Partner with the business to ensure a smooth first day and beyond journey for all Agoda new hires.
- Handle day-to-day operations relating to the onboarding of new hires from Day 1 and beyond with a high degree of confidentiality.
- Act as the primary point of contact for first-day inquiries regarding logistics, orientation, available resources, and other related matters.
- Provide hiring managers with guidance on welcoming their new hires and setting them up for success.
What You’ll Need to Succeed:
- Experience in program management, particularly in onboarding or employee experience roles.
- Strong strategic thinking and problem-solving skills, with the ability to implement effective solutions.
- Capability to manage high-volume tasks with strong attention to detail and accuracy.
- Project management skills, with a track record of driving successful outcomes.
- Ability to build and maintain strategic relationships with diverse stakeholders.
- Highly inquisitive and open-minded, eager to explore and experiment with new options to deliver better results.
- Strong interpersonal and communication skills, able to communicate effectively with a diverse group of professionals.
- Data analytical skills, able to identify success metrics and derive effective methods of measuring outcomes. Proficiency in working with data sets and conducting analysis to improve programs.
- Excellent verbal and written communication skills in English.
- High level of discretion, confidentiality, and ethics.
- Ability to work independently while being a collaborative team player.
It’s Great If You Have:
- At least 3 years of experience working in Human Resources, specifically in roles that contribute to enhancing employee engagement, onboarding processes, or related activities.
- A strong eye for design and visual perspective.
- Experience in designing and implementing onboarding programs at a global scale.
- Good presentation skills or experience facilitating workshops.
- Experience in handling employee experience initiatives within an in-house setting or service delivery line.
- Understanding of the overall onboarding process.
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Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
What We Do
Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,900,000 properties worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 7,000 professionals from 90 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. For properties seeking partnership with Agoda, visit https://connect.agoda.com
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