Company Description
We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.
With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive sustainable transformation by delivering finance, procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the GBS centralised model, driving efficiencies, automation and economies of scale.
IAG Tech’s vision is to increase shareholder value, accelerate business performance, delight customers, enable employees, and protect our business through the innovative and agile use of technology and data.
Job Description
Purpose of the Role
The Senior Network LAN Engineer is responsible for supporting the design, configuration, monitoring, and maintenance of LAN network hardware, systems, and software; including preparing any documentation for future reference and ensuring communication regarding network performance and other issues is provided timely.
Accountabilities
Working in partnership with IAG Tech and the business to:
- Be the lead technical role in resolving complex service incidents, applying diagnosis, maintenance, change, and configuration control attributes to bring about a resolution.
- Consistently perform and deliver outputs within the service contract time constraints (KPIs & OLAs/SLAs).
- Apply technical governance to inbound deliveries from the project design phase to ensure they accurately reflect the live environment and are appropriately structured to enable successful technical service delivery.
- Develop and implement detailed logical designs in areas of – LAN switching, Layer 2/3 protocols, VLANs, and trunking.
- Analyse traffic behaviours, identify, and resolve any congestion or traffic issues related to LAN hardware or protocols.
- Develop robust network designs, maximising the usage of switches, routers, and LAN equipment.
- Monitor LAN performance to determine whether adjustments need to be made and to identify where changes will be required in the future.
- Collaborate with internal and external stakeholders to fill information gaps and communicate architecture and technical solutions.
- Establish procedures and best practices for LAN operations.
Qualifications
People Specification
Qualifications:
- Educated to degree level or equivalent experience.
Desired Qualification:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Relevant industry certifications such as:
- CCNA (Cisco Certified Network Associate)
- CCNP (Cisco Certified Network Professional)
- JNCIA (Juniper Networks Certified Internet Associate) or equivalent knowledge and experience.
Skills
- Strong technical competence in LAN networking, with a strong understanding of other technologies such as virtualization, storage, and cloud connectivity.
- Strong skills in interpreting, producing, and tracking technical documentation.
- Strong communications skills within a department to provide confidence and direction to level 2 colleagues.
- Ability to communicate effectively verbally and in writing with stakeholders at all levels, from end users to project managers, to support and influence decision-making processes.
- Ability to plan, prepare, and organize large-scale implementations and project deliveries.
- Strong problem-solving skills. Able to identify and resolve problems timely, gather and analyze information effectively, and develop alternative solutions where appropriate.
- Strong interpersonal skills to build relationships and collaborate effectively across teams.
Experience
- 5+ years’ experience required in a similar role.
- Strong technical competence in LAN networking.
- Experience in designing, deploying, and maintaining Layer 2/3 switching and routing environments.
- Strong knowledge of Layer 2 functions and switching (VLANs, VXLANs, STP, trunking, MAC filtering).
- Experience working with LAN topologies and technologies, including switch stack configurations and high availability protocols (e.g., HSRP, VRRP).
- Experience with traffic analysis, congestion management, and QoS within LAN environments.
- Experience with network monitoring tools such as Nagios, SolarWinds, or similar.
- Knowledge of DNS, DHCPv4, DHCPv6, and IP addressing principles.
- Experience in designing and maintaining VoIP solutions over LAN networks.
- Knowledge of industry-standard network system designs and implementation.
- Exposure to automation tools such as Ansible or Python for network configuration and management – desirable.
- Experience with Cisco, Juniper, and Arista LAN technologies is highly desirable.
What We Do
IAG GBS is part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Since launching in 2014, IAG GBS has transferred and restructured services, implemented group-wide systems, created new ways of working and delivered unprecedented cost savings. Each Group operating company benefits from the IAG GBS centralised model, which delivers economies of scale, generates efficiencies, and drives standardisation and automation. IAG GBS continues to develop and deliver new consolidated services and innovative solutions, supporting the Group’s day-to-day operations, long-term business strategy and transformation. IAG GBS has a significant role to play in supporting IAG’s commitment to reach net zero CO2 emissions by 2050, by leading a programme that will decarbonise IAG’s supply chain. Working with thousands of key suppliers around the world, the dedicated Supply Chain Sustainability Programme will deliver a 20% reduction in the carbon emitted by our suppliers by 2030, and create a carbon net zero supply base by 2050.
_0.jpeg)
