Join a pioneering force in network automation!
At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and beyond.
About the role
Join a unique support role focused on resolving L2+ support issues. We seek network engineers and troubleshooting masters adept at handling challenges. Our support team actively contributes to manual product testing, adding variability to your role and deepening your product understanding. Engage with big customer networks and tackle complex challenges in a dynamic environment. As a team member, you'll participate in rotating on-call duties, addressing Critical and High-priority issues, representing about 1% of all tickets received in the last three months (approximately 8 tickets). Compensation for on-call shifts includes 15% of the regular hourly wage per hour.
Step into a professional support role where every challenge contributes to team success!
Primary Responsibilities
- Proactive and timely communication with customers and internal teams.
- Triaging incoming issues.
- In-depth debugging/troubleshooting and solving customer reported issues.
- De-escalating situations where customers have become frustrated or upset.
- Escalating those that are deemed a product bug to rest of the engineering via internal bug reports.
- Look for ways to improve our customer communication and support processes.
- Help to create and maintain documentation and knowledge base.
- Having remote real time debugging sessions with the customers.
- Helping with testing of our platform.
- Helping QA and Network teams to create use cases, test procedures for network technologies and protocols, and execute tests.
- Helping product team to enhance our product.
Requirements
- 2-3 years of experience as a network engineer.
- Designing, implementing and operating networks - Cisco, HP, CheckPoint, Juniper, F5, Fortinet, Extreme, Arista, Brocade, SD-WAN – Viptela, SilverPeak, NSX, Ruckus, Versa.
- Deep understanding the structure of network configuration files.
- Excellent knowledge of routing, switching, forwarding, and transmission protocols.
- Knowledge of network management practices and procedures.
- Customer interaction experience.
- Strong written and oral communication skills in English.
- Ability to keep calm under pressure and de-escalate tense situations with customers.
- Linux operating system knowledge at basic system administration level – service, service logs, users, disk, and permissions troubleshooting.
- Familiar with server virtualization technologies - VMware, Hyper-V, KVM, AWS.
Bonus points if you have
- Professional networking qualifications (CCNA/CCNP level or other vendors certification).
- Basic bash and python scripting and troubleshooting skills.
- Practical knowledge of LDAP (Active Directory/OpenLDAP), SSO - OIDC, SAML, FTP, SFTP protocols, PKI.
- Knowledge of GNS3 and/or EVE-NG.
- Knowledge of Linux at advanced level.
- 25 days of holidays + 5 flexi-days.
- Multisport.
- Anniversary Rewards.
- Hybrid working environment.
- A pet-friendly office at IP Pavlova.
- Complementary snacks, coffee and refreshments.
Join us to experience the unique culture of a founder-led startup, where from top to bottom everyone is hands-on and has a chance to make a tangible impact on influential enterprises worldwide. Being part of IP Fabric means being part of a flexible environment that prioritizes work-life balance and growth opportunities.
Top Skills
What We Do
IP Fabric’s Automated Network Assurance Platform helps companies empower their network engineers to discover, verify, and document large scale enterprise networks within minutes. IP Fabric automates network infrastructure data collection and provides predefined verifications that highlight inconsistencies, misconfigurations and issues within enterprise networks.
With experience and strength across Financial Services, Manufacturing, Logistics, Public Sector and more, we are ready to support businesses in addressing their key network management challenges with a new, analytically driven way of managing your network infrastructure.
Using a unique network model and algorithms, the system reconstructs network state and simulates actual packet flows to detect critical violations, business-impacting inefficiencies, and verifies policy compliance.
Based on graph theory of mathematics, native visualization of all network topologies and protocols provides unparalleled visibility, answering the question about how the network is running. Beautiful documentation and report outputs can be used directly as part of an existing process or managerial reporting requirements
