Network Site Reliability Engineer

Notes to applicants:

• Most roles at Dimensional will be part of our best-of-both hybrid working model which includes working 3 days in the office. This maximizes in person collaboration and interaction while simultaneously providing flexibility. This broad universal approach applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role.
• Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer.
• Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply.
• If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request.

Job Description:

About the Firm

Dimensional is a global investment firm guided by deep convictions about the power of capital markets. We are a leader in applying advanced financial science to equity and fixed income investment strategies. By employing a rigorous and systematic investment approach, we seek to capture what the market offers in all its dimensions.

For more than 30 years, we have translated research into real-world investment solutions for clients. Our clients include financial advisory, pension funds, retirement plans, college savings plans, insurance companies, endowments and foundations, and sovereign wealth funds. Headquartered in Austin, Texas, with 14 offices around the world, Dimensional manages over $650 billion globally.

Who we’re looking for

Dimensional’s Technology department designs, develops and operates with the same science and data-driven pragmatism that goes into our funds. Our team of curious and passionate technologists collaborate, develop insights, weigh variables and create the tech that enables the innovative, research-driven financial and technical products that improve our client’s financial lives. 

Dimensional is looking for a Network Site Reliability Engineer who will be responsible to support and manage Dimensional global network infrastructure and helping to improve the existing tools and solutions used by the Platform Operations SRE team. This will require contributing to documenting, improving, and executing on-prem and cloud-based network infrastructure management tasks, processes, procedures, and automation. As the ideal candidate, you are a confident self-starter who's not afraid to get in the details and has a strong and broad network engineering background, communicates well, as well as is passionate about Network Infrastructure services, automation, self-serving services, technology, and teamwork.

What you’ll do

• Executing assigned network management operational tasks and requests following existing processes, guidelines, and runbooks
• Analyzing, troubleshooting, and evaluating existing network setups and recommend improvements
• Working with carriers and service providers to correct faults, warranty claims, operating system bugs and feature upgrades and road map activities
• Acting as the point of contact for our clients on all types of requests generated internally via our monitoring systems or externally from our clients
• Identifying opportunities for automation of network operational tasks and processes 
• Developing comprehensive automated workflows and procedures to reduce human intervention in existing network infrastructure management processes 
• Creating and maintaining runbooks and knowledge base documentation 
• Working with various Infrastructure and Application teams across disciplines to gather requirements and provide guidance through Platform Network services and operations 
• Building and maintaining network monitoring, orchestration and automation solutions, including automated inventory reconciliation and remediation, workflow automation, automated network configuration validation, automated network health monitoring, automated alerts handling and incident remediation 
• Ensuring timely solutions and process improvement and making sure the automation solutions are secure and aligned with the firm’s overall strategy
• Continuously evaluate existing processes with industry standards, and make recommendations for improvement in security, processes, application time-to-market, and quality 
• Document automation processes, network infrastructure details and all network environment changes
• Identify and help to solve bottlenecks and problems using structured analytic approach
• Follow and implement Operations as Code (OaC), Network as Code (NaC) practices to ensure teams are following guidelines and best practices, including scalability, repeatability, consistency, portability, and security of deployed automation solutions
• Assist with managing physical infrastructure equipment in a typical comms/server room, help with remote management and upgrades across Dimensional global infrastructure, collaborate with Telco vendors and local office and building management when needed
• Monitor the performance of our network infrastructure and develop solutions to address any issues
• Perform regular network infrastructure audits to ensure compliance with best practices and industry standards
• Identify opportunities to automate repetitive tasks and help enhance quality of internal processes. Automate everything possible
• From time to time, the nature of this role may require reasonable overtime work before/after hours and on weekends. This work may be planned or required at short notice
• While performing the duties of this job, the individual may be required to lift and move/help move heavy comms room network materials/equipment occasionally.
• Collaborate with team members and peers across the global teams to ensure work matters are discussed and kept up-to-date.

Minimum Qualifications

• Bachelors Degree in Computer Science or related field or related job experience 
• 7+ years of experience in network infrastructure administration and network configuration management 
• 7+ years of hands-on experience with 24/7 production network infrastructure operations
• 5+ years of hands-on experience with Cisco routing, including experience with dynamic routing protocols (BGP, EIGRP, OSPF), Cisco switching, including an understanding of VLANs, trunking, and spanning-tree
• Experience with Wireshark or similar tools for packet capturing and analysis
• Must have strong testing, problem-solving, analytical, and troubleshooting skills with an ability to identify stakeholders, assess their needs, and manage their expectations through effective communication 
• Proficient managing multiple priorities in a dynamic, geographically dispersed environment 
• Excellent verbal and written communication skills required for composing and delivering technical presentations or other forms of documentation to various level of technical and non-technical leaders 
• Experience building services with an API driven approach to enable seamless integration of network tools with various other network related services

Preferred Qualifications 

• Masters in Computer Science or related field
• 3+ years of experience developing network infrastructure automation, network configuration management frameworks, and tools such as Ansible, Terraform, etc. 
• Experience building and managing cloud-based network infrastructure in Azure/AWS or other public clouds
• Building and supporting Palo Alto firewalls
• Hands-on experience with setting up and configuring switches and routers
• Hands-on experience with voice network technologies, such as Cisco voice network solutions including Cisco Webex calling
• Hands-on experience with deployment, configuration, and usage of various network monitoring tools to identify and respond to network related problems
• Proficient in implementing and troubleshooting wireless network technologies (Meraki preferred)
• Experience supporting remote access VPN solutions
• Experience with Cisco ISE authentication systems
• Global and local load balancing technologies
• Proficient in implementing and troubleshooting MPLS in a LAN/WAN network

Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth.

It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.