Network Product Owner (Voice)

Company Description

We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner
of some of the biggest brands in the sky.

With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive sustainable transformation by delivering finance, procurement, and airline services, as well as group-wide systems across IAG. Each operating company benefits from the GBS centralised model, driving efficiencies, automation, and economies of scale.
IAG Tech’s vision is to increase shareholder value, accelerate business performance, delight
customers, enable employees, and protect our business through the innovative and agile use of technology and data.

Job Description

Purpose of the role

The Network Product Owner (Voice) at IAG is a pivotal role responsible for overseeing the successful management, implementation and compliance with architectural design and technical strategy of our network infrastructure. The Network Product Owner (Voice) will collaborate with cross-functional teams, ensure adherence to best practices, and drive the development of world-class Voice solutions. The ideal candidate will possess a deep understanding of network architecture, emerging technologies, and a proven track record of implementing complex network solutions.

Accountabilities

Working in partnership with IAG Tech and the business to:

• Product Ownership: Proactively define and execute your product strategy, ensuring value to the customer. Responsible for the management, optimisation and development of IAG’s Wide Area Network, up to and including successful implementation of Voice changes.
• Network Compliance and Standards: Develop and implement a set of standards to ensure functional and non-functional requirements are met by current and future network architectures. Ensure network designs and implementations comply with relevant industry standards, regulations, and best practices.
• Governance and Controls: Maintain comprehensive network documentation, including network diagrams, configurations, and change logs.
• Communication and Collaboration: Communicate and collaborate with our managed service partners and their engineers. Communicate network solutions to both technical and non-technical employees. 

This role may require travel and working from multiple sites/locations.

Key Stakeholders

External:

• Strategic and operational third-party partners, suppliers, and manufacturers

Internal:

• Network Product Manager.
• Group and relevant IT Business & Operations areas. 
• IAG Tech (I&O).
• IAG Tech Architecture.
• Software Engineering. 

Cyber Security. 

Qualifications

People Specification

Qualifications

• Educated to degree level or equivalent experience.
• Desired: Technical qualifications/certifications within area(s) of expertise (e.g., CCNA, CCNP).

Skills

• Extensive understanding of large enterprise networks, including WAN, LAN, WLAN, DC, and Radio.
• Experience in a multi-vendor network environment.
• Background in a similar role within a FTSE100 business or organization of comparable size.
• Knowledge of:
  • Wireless
  • TCP/IP
  • Spanning-tree
  • Subnetting
  • Routing protocols
  • Access control lists
  • VPN
  • Network Access Control
  • Firewall operations
• Ability to identify and contribute to continuous improvement and development of design and governance solutions.
• Vendor experience with Cisco, Juniper, Broadcom, and NetBrain.
• Desire to work in a fast-paced, agile, and collaborative environment.
• Excellent interpersonal skills.
• Strong verbal and written communication skills, with the ability to summarize and present information to key stakeholders.
• Embraces and manages both business and IT change, contributing to the organization’s future direction.
• Ability to identify innovative, practical, and cost-effective solutions while recognizing industry trends.
• Risk management skills, ensuring options are agreed upon and a plan is in place.
• Strong ability to work under pressure in a dynamic environment.
• Fluent in written and spoken English.

Experience

• Demonstrable technical understanding of their specific product area (e.g., infrastructure, network, hardware, and support tooling).
• Proven experience working in a complex, cross-functional environment.
• Track record of promoting and advocating innovative ways of working to enhance project speed and effectiveness, especially in agile delivery.
• Experience operating across multiple countries and cultures (desirable, not essential).

• le countries and cultures is desirable, but not essential. 

Additional Information