About Us:
Trust Payments is a leading UK/EU Fintech. We provide a range of payments and commerce solutions, with market leading technology and data insights.
We provide innovative payment methods and technologies and have a truly global footprint. With over 500 people across 11 offices supporting the most demanding business sectors including retail, travel, hospitality, forex and financial services.
Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.
We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.
Find out more at www.trustpayments.com.
Trust Payments has an exciting opportunity for a NOC Analyst to join their team.
Location: Bromley, United Kingdom, Hybrid
Salary: Competitive + Benefits
Job Type: Permanent, Full-Time
NOC Analyst – The Role:
The NOC Analyst is in control of monitoring the availability and performance of Trust Payments systems and services, both internal and customer facing, on a 24/7 basis.
The role holder will assess and investigate any issues, coordinating with internal teams and 3rd parties to ensure they address them both directly and through escalation processes.
Given the 24/7 nature of this activity, shift work is expected.
NOC Analyst – Key Responsibilities:
- Provide 24/7 monitoring services for a complex set of internal and 3rd party systems, processes, applications and connections
- Monitor the reachability of all connections within the network, initiating troubleshooting to address any failures
- Examine process and system functions and failures to quickly isolate and define problems
- Communicate throughout any event, ensuring internal and external parties (including customers) are kept up to date
- Track usage and maintain a trend analysis of system load, usage, and responses, allowing for proactive identification of issues
- Perform diagnostic analyses of the application, network & related systems as and when required
- Provide on-site and remote technical services as necessary to ensure continuing monitoring
- Organise and prioritise their own workload, in line with business requirements
- Work with their line manager to provide necessary documentation and reporting on actions -required/taken, including root cause investigation of issues
- Contribute to the management of disaster recovery processes, providing assistance within any incident as required and directed by the incident manager
- Comply with all legislation and codes of practice appropriate to the role
NOC Analyst – You:
Essential:
- Previous experience within a NOC environment or similar, on AWS or equivalent platforms
- Previous experience working and troubleshooting in a Linux/Unix environment
- Demonstrable ability to solve problems both proactively and reactively
- Ability to priorities own workload
Desirable:
- Background in technology and knowledge of the Payment Business Industry
- Understanding of Payment system capabilities and features
- Programming skills (macros and scripts)
Benefits (subject to the local office's benefits policy and eligibility requirements for the role):
• Opportunity to be part of a rapidly scaling and market leading Fintech business.
• Flexible working
• Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders
• Family friendly enhanced benefits/policies
• Pension, Healthcare, Life Assurance
• Social events and team building
• Celebrations
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
To submit your CV for this opportunity, please complete the application form and click 'Submit Application' now.
Top Skills
What We Do
Our mission is to help businesses to optimise their sales and customer experience through facilitating speedy and seamless payments, loyalty, and data management creating truly Converged Commerce.
Our team of payment experts work with clients to understand their business goals, before providing a payment strategy that matches their requirements. Our solutions are flexible and international; we are passionate about powering commerce all over the world. Wherever your customer is based, and whichever payment method is their preferred option, Trust are here to help.
Our global technology platform connects to 50+ global banks to support multi-acquirer processing, as well as our own merchant acquiring solution in the EU, acquiring.com. The group holds an Authorised Payment Institution (API) License from the UK FCA, Principal Memberships with Visa and Mastercard, as well as money transmission and gaming vendor licences in the US.
