Network Infrastructure Sr Analyst (Cisco Telephony focus) (on-site in either Syracuse or Albany))

Employment Type:Full timeShift:

Description:

We are seeking a highly skilled Cisco Unified Communications Engineer to join our team. The ideal candidate will have extensive experience with Cisco's suite of communication and collaboration tools. This role requires a deep understanding of Cisco Call Manager, Cisco CER, and other essential Cisco technologies.

Responsibilities:

• Design, implement, and manage Cisco Unified Communications solutions.
• Maintain and troubleshoot Cisco Call Manager, Cisco CER, Cisco Unity Connection, and Cisco Contact Center.
• Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording.
• Manage Cisco Expressway and Cisco UCS infrastructure.
• Support Cisco WebEx (Jabber Voice).
• Configure and maintain Cisco Unified Border Element and Cisco routers.
• Handle analog gateways and ensure seamless integration with the communication system.

Must Have:

• Cisco Call Manager
• Cisco CER
• Cisco Unity Connection
• Cisco Contact Center
• Cisco Intelligence Center (Contact Center Reporting)
• Cisco AQM (Contact Center call recording)
• Cisco Expressway
• Cisco UCS (Computing Infrastructure for Call Manager)
• Cisco WebEx (Jabber Voice)
• Cisco Unified Border Element
• Experience with Cisco Routers
• Experience with analog gateways

Nice to Have:

• Informacast Advanced / Mobile / Fusion / Paging
• Responder 5
• SIP Trunks
• Cisco Jabber
• Voalte
• Spok Intellidesk

Qualifications:

• Relevant Cisco certifications (e.g., CCNA, CCNP, CCIE) are highly desirable.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication and teamwork skills.

POSITION PURPOSE

Manages the implementation, operation, and maintenance of telecommunications/network systems across multiple Regional Health Ministries (RHMs).  Provides technical leadership of projects; contributes to the design of converged telecommunications and network systems; translates business parameters and objectives into functional and/or technical requirements; provides technical direction to less senior infrastructure staff, contractors, and vendors; configures systems; handles problem resolution; participates in the development of standards, policies and procedures; provides escalation support and subject matter expertise for chronic issues; and ensures adherence to industry best practices and system office standards for both project implementations and ongoing upgrades.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices and decisions.
• Manages projects and provides leadership in the implementation, maintenance and operation of telecommunications/network systems. Implements projects on time and within budget.
• Serves as a mentor providing guidance and training to less experienced infrastructure colleagues.
• Works independently and proactively to ensure reliability and high availability of telecommunications/network systems.
• Serves as a advanced level escalation resource for the identification and resolution of large scale or highly complex issues.
• Ensures that industry best practices and home office standards are met when infrastructure systems are implemented, including reviewing the work effort of less senior Infrastructure staff, contractors and vendors.
• Provides input based on technical expertise to standards committees, guiding these teams to adopt industry best practices and appropriate standards for the organization.
• May provide enterprise-wide technical expertise in one or more technical specialties.
• Provides input to management Infrastructure on the capital and operational budgets for growth and life-cycle requirements.
• Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and departmental safety programs.
• Maintains positive and trusting working relationships with customers, management and peers in keeping with a service oriented organization.
• Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• [pay grade range: $84,491.07 - $126,736.6031]

MINIMUM QUALIFICATIONS

• Bachelor of Science degree in a related field and five (5) to seven (7) years of related experience or equivalent combination of education and experience.
• Advanced knowledge or five (5) to seven (7) years in either network infrastructure or telephony infrastructure, with general knowledge in the other. 
• Strong written and verbal communication skills to effectively interact with end users, technical staff and vendors of differing professional levels and ability to succeed in an environment of competing priorities.
• Demonstrated technical leadership of project implementation teams.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Operates in a typical office environment or in infrastructure equipment rooms such as telecommunications closets, server rooms, data centers, or telephone system centers. 
• The areas are typically well-lit, temperature-controlled and generally free from hazards.  High voltages may be present, and caution is an expected behavior.
• Lifting of equipment up to 50 lbs.
• Hearing is needed for extensive telephone and in person communications. 
• The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.