Who We Are:
Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
As a Network Operations Network Engineer, you will be an instrumental part of Bandwidth’s Network Operations Engineering team. The ideal candidate will provision, troubleshoot and maintain the various equipment and connections that supports Bandwidth’s IP network infrastructure. This is a role that requires individuals to be versatile in their skill-sets: strong capabilities in IP is a must, but also having an understanding of IP network design, all while working in a complex troubleshooting environment.
What You'll Do:
- Troubleshoot layer 1-3 Network issues including hardware and configuration issues, packet loss, and physical errors
- Provision new customer, carrier interconnections, point-to-point and MPLS connections for the Bandwidth IP network
- Provision and troubleshoot remote network routing and switching equipment, plus creating and update firewall rules
- Create documentation outlining the operational technical design of Bandwidth’s Network
- Establish best practices for alerting and troubleshooting network events for Network Operations teams
- Provide training and mentoring for internal team members on new procedures
- Serve as an on-call escalation point for high visibility network issues
- Develop procedures to configure and repair network equipment and connections
- Perform network repair and after-hours maintenance activity
What You Need:
- 4 year Technical degree or equivalent experience working in technical environment
- 2 - 5 years working in a network operations environment
- Deep understanding of Carrier or Enterprise IP Networks - especially long distance transport
- Experience with Cisco networking equipment at the command line level
- Experience with Router, Switch, and Firewall configuration and troubleshooting
- Possess excellent technical problem-solving skills and attention to detail
- Strongly self-motivated to overcome challenges and identify new opportunities for process improvement
- Ability to prioritize work while multi-tasking
- Highly driven to constantly improve skills and gain new knowledge
- Excellent written and oral communication with an emphasis on building a stronger team
Bonus Points:
- Experience with VoIP traffic across a major enterprise/carrier network
- Experience with Palo Alto and Radware equipment & services
- Possess at least CCNA level certifications
- Scripting abilities are a bonus
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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What We Do
Bandwidth is a software company that’s transforming the way people communicate and challenging the standards of old telecom. Together with our customers, we’re unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible.
Haven’t heard of Bandwidth? You’ve probably used one of our products before. We power some of the most important communications technologies on the market today—names like Google, Skype and Ring Central to name a few. At Bandwidth, we’ve got a passion for doing things the other way—imagining what they could be and uncovering opportunities to take a new approach to create what should be. We’re out to disrupt the century-old rules of the telecom industry—and that means doing things differently in every area of our business. It’s in the way we treat our people, and how we create with our customers. Whether our engineering teams are crunching code during all-night hack-a-thons or our team members are competing in a Big Idea competition, we love to dive in and get our hands dirty. No idea at Bandwidth is too big or too small, and every voice gets a listen.
Our folks have diverse backgrounds from all over the world. Crave innovation? We live for it. No one here is getting a blue ribbon for shaking their head and agreeing with the higher ups. At Bandwidth, we don’t hold back. We speak our minds, share our ideas—and let them soar. We think, we dream, we reimagine what’s possible…because we know that’s the only way we can unlock remarkable value. And that’s what really gets us fired up.
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