Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
RESPONSIBILITIES
- Provide first-level infrastructure operation support to maintain local area network (LAN) infrastructure including network switches, routers, firewalls, load balancers, WLCs, wireless, voice, and telephony infrastructure.
- Collaborate with the WAN support Team to support wide area network (WAN) infrastructure including WAN, ISP circuits, and VPN tunnels
- Proactively monitor alerts and traffic statistics to prevent disruption to network services using network performance monitoring tools – eg, OpsRamp, Splunk, NetScout, NetBrain, DNAC, etc.
- Attend to network incidents submitted via service ticket, phone, and email.
- Restore network services based on troubleshooting guides within SLA time.
- Prepare documentation for improvement of SOP based on Lesson Learn
- Identify initiatives to reduce the incidents and improve team productivity and efficiency
- Perform escalation to the next support level for unresolved cases and adhere to escalation KPI
- Compile network incidents and system performance indices for a system health review. Prepare reports for review.
- Perform Network administration tasks such as IP address management, ACL configuration, etc.
- Provide L2/L3 support covering 24/7 and participate in Major incidents.
- Manage and improve the Operational Processes to ensure all KPIs are met.
"The specified role does not encompass the following responsibilities: Finalization of sales agreements or the execution of sales contracts is prohibited. The role also does not carry the authority to make definitive decisions regarding contracts, be it their conclusion or termination. Furthermore, the role is not designed to involve participation in pricing negotiations or the authorization of contracts. These activities fall beyond the permissible duties of the position."
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact [email protected]
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
Top Skills
What We Do
We are a world leader in innovative memory solutions that transform how the world uses information. For over 45 years, our company has been instrumental to the world’s most significant technology advancements, delivering optimal memory and storage systems for a broad range of applications.
From smartphones and tablets to PCs and the data centers delivering services to these devices, Micron memory can be found fueling the applications you rely on every day. Micron memory is engineered to meet exacting needs in the most demanding environments across a wide range of applications including AI, automotive, mobile, data center and client. Because data is everywhere, Micron memory is everywhere, too.
Why Work With Us
Global opportunities, team member development, and career advancement—Micron invests in you and celebrates your skills, a growth mindset, and the tenacity to strive. At Micron, everyone innovates.
