HR Advisor (French speaker)

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
As an organization we are committed to developing the next generation of Makers and Bakers. Joining us in our fast paced and ever-changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone- you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor.
We are seeking an enthusiastic individual to join our organization in the role of HR Advisor (French Speaker)
How you will contribute
You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood. In this role, you will work within service level agreements, communicating when cases are escalated. In addition, you will be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on FAQs. You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. This role requires you to comply with quality assurance and data protection activities.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Full proficiency in French and English
• Systems knowledge would be a plus : Workday; Service Now
• Customer service
• Working in a shared service organization
• Working with case management systems
• Your area of process specialism
• Active listening skills
• Asking questions based on end-user scenario and judgment skills to respond to all types of employee-related questions
• Multi-tasking and managing a fluctuating workload
• Operational excellence

More about this role
What you need to know about this position:
HR Advisor sits within our new HR Shared Service Center and provides generalist HR advice and guidance on HR policies, processes, and general colleague queries, acting as the first point of contact for Mondelez employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available.
Key Responsibilities:
Operational Delivery

• Act as the first point of contact for questions relating to your HR process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood.
• Work within SLAs agreements, communicating when cases are escalated.
• Be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on FAQs
• Propose improvements in your area of responsibility and record and track cases in the tickets management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved.

• Responsible for executing processes in line with policies and standard operating procedures.
• Strong working knowledge of enabling technologies, systems (e.g. Workday) and processes in order to ensure high quality service delivery.
• Responsible for escalating queries for support to the My Query Lead or People Experience Lead where appropriate.
• Accountable for completing relevant research to support query resolution.
• Building relationships with key stakeholders ie People Leads, Talent Acquisition, Payroll, Rewards, key line managers.
• Working flexibly across other teams within the Shared Service Centre as volumes in the centre fluctuate.

Continuous Improvement

• Responsible for collaborating with other HR teams to understand and implement processes, focusing on employee experience and continuous improvement of employee life events.
• Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.

What You Will Bring

• Fluent in French and English (must have)
• Attention to detail & high level of prioritization skills
• Hands on attitude with focus on solving problems
• Active listening skills
• Asking questions based on end-user scenario and judgment skills to respond to all types of HR-related questions
• Team player that can build long lasting positive relations with the team, colleagues & stakeholders

Nice to have:

• Previous relevant experience in Human Resources, Customer Service or Administrative field in a SSC/BPO set up.
• Systems knowledge would be a plus : Workday; Service Now

What's in it for You
We're Europe's biggest and best snacking company. Milka, Oreo, Toblerone, Cadbury, Oreo, belVita, Marabou, LU are some of the iconic brands in our portfolio and we work across 48 markets to create brands consumers love.
Join us in Romania for an exciting and progressive career. Not only will you be working with Iconic Brands, you'llhave the opportunity to move cross functionally, and work with the best talent in the industry. Join us today!
Additionally you will be eligible for an extensive benefits package (subject to taxation in accordance with local legal requirements and existing benefits plan).
Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Service Operations (Delivery)
Global Business Services